Order no. 100107759 17/10/14 reserved above part from your harlow branch as claimed to have 2 in stock as my local branch in Chelmsford had no stock, needed the clutch repair kit for my son's VW Golf in a hurry as was stranded in Braintree. Arrived at branch with my E-Mail proof of order, soon became apparent that they could find no trace of the part and was questioned as to whether I had ordered from Ebay?? confirmed that order had been placed on your own site, 2 people searched around and upstairs but found no trace, I was then told they could order me the part again for collection on Tues 21st, or the thurrock or Tottenham branch apparently has them in stock, i explained that the Tues was no good as i needed the part today and as I had travelled from Chelmsford was not prepared to go to either of the other branches as they claimed to have the stock.I then asked to speak to the manager who again insisted that stock should be there but could not be found, i wa on the verge of insisting they get the part from another branch delivered to Harlow when one of the assistants came back to ask if the parts he had found in the bottom of a box were anything like the missing item, indeed it was exactly the part but had no identification info with it. Thankfully I managed to fit the part and get my son's car mobile again but was left feeling very disappointed with your service, hopefully this was an isolated incident and hope I will not have to use your Harlow branch in future. Thanks anyway for the supply of part although could have been a less stressful experience with a bit of organisation and stock control of your branch