My local GSF car parts I use is the one situated in Norwich on Mile Cross Road. Everytime I go in there the staff are helpful, friendly and all round nice people and a pleasure to deal with. There is a young chap who works behind the counter who is always particularly helpful and is a really decent guy. The issue I have had is when I placed an order for delivery online rather than a collection. I ordered the parts on wed 17/10 expecting them to be delivered Friday or at least to have heard from yourselves. I left it until Friday afternoon and I emailed your helpline to find out what was going on as all i had was a confirmation of my order but nothing else. I get a reply within the hour saying they thought the order was fraudulent and cancelled my order, this is despite taking the £100 out of my account on the Wednesday and not contacting me first to notify my of the issue. I then call the helpline Friday afternoon as I wanted an explanation, to be spoken to by a very rude individual who had no sympathy for my situation bearing in mind I needed these parts and I hadn’t had a refund. All I got was excuses and a poor attitude, I believe I got through to your central hub which sounded like the midlands i assume. All in all I was not best pleased with the way I was left out of pocket and treated like it was my fault. All I can say is, I can not praise the Norwich branch enough for there friendliness and assistance for a long time but I will not be using The delivery online again as I do not wish to fall victim to this issue again