This is my story. On the 1st of November I ordered a battery and selected home delivery. (I live approximately 20 miles from the nearest GSF branch which is Canterbury). It arrived on the 3rd of November. I opened the box to find the battery carrying handle missing and acid droplets all over the inside of the plastic wrapping. I know it was acid as it burnt my thumb. I made contact via the chat line and spoke with Keane. Very apologetic, very helpful he organised a replacement dated the 5th of November. It arrived I think the 7th of November. The box has obviously been dropped and on opening there was acid everywhere. I phoned sales (unfortunately I didn't make a note of the name), but again very apologetic and very helpful. He explained that he is unable to send another battery but would refund my money and organise a click and collect. This he did. The following day I made a round trip of nearly 40 miles to collect the battery. On the 7th of November I organised a click and collect for a coolant flange for a Volkswagen Golf and three lightbulbs for a Volvo. I duly arrived to collect the items Thursday, the 8th of November. The Coolant Flange was the wrong one. Sales assistant, again very polite and helpful, took the part number from the old item, which luckily I taken along, cross-referenced and ordered a replacement which was due in the following day. He said he would phone me the next day to tell me when it was in. The Volvo bulbs ,(2 number plate bulbs and 1 side light bulb), that were ready for collection were the wrong ones. I had been careful to select "number plate" bulbs which would obviously be clear. I was offered "very" blue ones. I actually apologised to them thinking I maybe i had selected the wrong ones. I have since checked, and I had selected the right ones! No problem, they just changed them. On Friday, the 9th of November by 2 o'clock I hadn't heard from the Canterbury branch. So I phoned to enquire as to news of the Coolant Flange. A very helpful man, ( judging by his accent,Welsh),could find no record of the order but spent a considerable time looking. I even described the sales assistant who'd been helping. He apologised and asked if he could call me back. 20 minutes later I had a phone call, (from the man at the counter who'd been dealing with the order). He called to say that the part was in and ready for collection. Literally one minute later the Welsh gentleman phoned to apologise but could find no trace of this order.!!! The Coolant Flange was collected and the sales assistant pointed out that the blanking plug on the original flange would need to be transferred to the new unit. I thanked him very much for his help and went on my way. The following day, having fitted the Coolant Flange( which fitted perfectly), came the time to fit the original blanking plug. It's too small, or rather the hole is too big. On Saturday the 10th I visited the GSF website I found a blanking plug listed with the coolant flange. I ordered home delivery. It arrived yesterday Wednesday the 14th. I tried to fit it today Thursday the 15th. It to is to small, same size as the original. I phoned sales, explained. Again very polite, apologetic and tried to be helpful. He suggested that perhaps I tried buying a blanking plug from Volkswagen. I pointed out to him, it will be the same size as the ones I already have. He then suggested taking the flange off and returning it for a refund! All I need is a blanking plug to fit. Why would you sell one without the other? I've since bought a water pump. The garage haven't tried to fit it yet, but I'm worried, very worried, Excellent items. Very polite, helpful staff. I don't know, something missing!