Purchased a rear light cluster for a mk1 golf, I was a bit suspicious as it was the only one left availiable when I bought it. It was also a pattern part and only £16 but I thought I would give it a go. I didn't expect the same finish as a VAG dealership part but to be honest the quality was shocking. The bonding between the glass and black backing of the cluster was terrible, twisted up uneven and melted?! It would of clearly been visible when fitted. The light did not line up at all when fitted and the damaged edges were clearly visible.
I cannot believe that no one at GFS realised his before shipping the part, my assumption is that the light was a returned faulty item hence the last one left.
Anyways now have the inconvenience of having to ship the item back and pay for postage in order to get a refund. I can forgive a part that is sent out in good visible condition which later develops a fault. What I cannot for give is staff that send out a clearly visible faulty or substandard item.
10 years ago
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