I ordered a battery as a click and collect item, when I arrived at the store,(a modern purpose built building, but without an effective heating system) armed with the downloaded delivery note, they said they would have to order it in. I telephoned the next nearest GSF store showing stock, they did a physical stock check for me, and I went and bought it from them, It was however nine months old, and had never had a top-up charge, but I would not expect "motor factor" staff to know anything about such things these days. The price at 60% off for an OEM part was however very good.