I recently bought a clutch for a ford mondeo with next day delivery, i paid for it on monday and on thursday it still hadnt arrived, so i rang the customer number to be told my part had been recalled and would be with me friday, it arrived friday but when i drove to my workshop to fit it, i almost immediately realised it was wrong, so i rang and was told it was the correct part number, so i went to the store near my house and saw the manager , he checked the part number that had beed drawn on with permanant marker, and the 8 or so recall stickers and told me that it was the correct clutch, now i knew it wasnt and i stood my ground, thankfully he looked a little further and found a different part number on the box which was the manufacturers number to tell me it was actually a vauxhall clutch, luckily id accidentally ordered a click and collect clutch to the store myself on the monday so it was a simple fix, but this was down to me doing the work for you, ill happily buy from the store again but i will not be using online again and ill be checking part numbers myself, and id like to say thanks to the store manager for listening and helping resolve it
6 years ago
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