The purchases are OK but the service was bad on this occassion. Received order acknowledgement re-mail but did not receive a dispatch e-mail. Had to chase my order after 3 working days (5days from order) BUT there was no contact telephone information on the acknowledgement e-mail. I had to ring my local store to obtain the on-line ordering telephone no. When I got through I was eventually told that I would receive my goods the following day and also received an e-mail to that effect. Goods did arrive the following day but when I complained to the customer services team was told 'per my records the goods were delivered and signed for this morning'. Although that was true I would at least have thought that an apology for the delay would have been in order. In my telephone call I was told that the goods had been damaged and returned and had to be re-dispatched BUT had that have been the case I would have received an initial 'goods dispatched' e-mail, therefore, I can only assume that the order had been overlooked but the customer services operative could not admit that error!! Not very good customer services. I would point out, however, that I have always had very good service from staff at my local store.