Very misleading experience which was eventually acceptable. Purchased via click and collect, from Derby store. Asked if we would be able to return to the Lincoln store and was told yes. On the first attempt to return the item to the Lincoln store it was refused and we were told it would have to go back to The Derby store. Several phone calls and enquiries later it was agreed we could return it to the Lincoln store. Many thanks to Jay at the Derby store who seemed to be the only person who was willing to make this happen, and understood our frustration.
6 years ago
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