Pre ordered the item for collection called the store to ensure it was ok o collect the following day as would not make the closing time for that day was told yes we hold reserved items for 5 days arrived following day to be told sorry no stock but I could buy another battery at a different price. It was a very flippant attitude towards the customer like oh well things happen. I was then told I would be able to collect it Monday as they would order 2 from Birmingham. When I arrived Monday after a bit of searching the battery was located which in total was 5 days from me placing order. Price value is exceptional customer service leaves a lot to be desired.