Ordered battery for collection (paying more than elsewhere for convenience) only to find that the battery was the wrong one. Having been called at 5pm to (presumably) remind me so the staff weren't there waiting until closing time for me, this wasn't ideal. I was then directed to another site 20 miles away for the following morning, which I made a special journey to and arranged to work locally in order to do so, only to find that the card machine was not working and had not been working since the previous day so they could have forewarned me when arranging in the evening but didn't bother. This meant an additional trip to a cash machine (who carries £100 in cash on them just in case?) and being late for work.