Unfortunately my experiences of GSF on this occasion were less than positive, in itself unusual as I am a regular GSF customer and have previously been more than satisfied with the experience. In total three visits to my local branch were needed to collect the part I had already ordered on line a number of days previously. On the first two visits I was given an inferior quality/cheaper brand item than the item actually ordered/priced and a third visit was needed when they were very helpful in trying to secure the correct item/brand which was confirmed over the telephone as in stock at a different branch. Delivery was necessarily delayed over the weekend but when I returned Monday morning the delivered part was still wrong - aarrghhh! Magically a double-check of my requirements against their stock revealed the part that I wanted and had pre-ordered was actually in stock at the local branch all along! Hardly a satisfying experience for the customer involved, but on this occasion I guess that 'all's well that ends well'!