I haven't made a recent purchase from GSF. The reason is because the last thing I bought from your Portsmouth store (two or even three years ago) was for brake discs. The ones supplied were correct according to your website but didn't fit the car. I took them back and explained I had made unnecessary journeys and had to cancel and rearrange fitting. The salesperson, who turned out to be the manager, was unsympathetic and rudely declined my request for some discount to compensate me for my time and expenses. I left my loyalty/discount with him and I have bought one thing from GSF since - an emergency. I acknowledge that there will be occasional errors re. parts but I have had no similar problems with other suppliers. Most annoying was the unsympathetic attitude of your member of staff. I have little incentive to shop with you despite many years as a customer.