Whereas the online shop was a very good experience, the experience in a shop was very disappointing. I had to order another part and was firstly told that I wouldn’t be able to swap the item, then that the price would be doubled as they couldn’t match the same price as per the website which the shopkeeper said was a ridiculous thing. Thirdly he said that I was better to post the item through the post office than through the shop as there was no guarantee the part would get back to you through the shop!! This is a ridiculous state of affairs. You should offer the same deal in the shop as online. Anything else is providing poor service to your customers.