The service was fast and clear, with all required information readily available, however, I was offered a 20% discount if i used the click and collect service, which I did, but received no discount. I challenged the individual who served me and he said i have to call head office and go through a long winded online operation to apply for the discount. When I arrived home, I checked and your website clearly states that click and collect takes only 30 seconds so I am now unsure if I have overpaid due to staff incompetence at the Smethwick branch. kind regards, Joseph