ordered a car battery with free delivery. battery was fine but delivery experience not good at all. stayed in to ensure I was in when it came. was sat in my lounge all day and despite the doorbell not being rung or the door knocked a card suddenly appeared to say delivery had been attempted. The card was not very informative and had something written on it I didn't/ couldn't understand. ( turned out to be a retail outlet collection point) !!!!!! I rang the number on the card which was all automated so I couldn't speak to a person and thought I had arranged a re-delivery. I waited for 2 days, the tracking indicated it was waiting and marked for re-delivery. on the 3rd day my son sort of worked out the writing on the card was where it had to be collected!!! so he had to go and collect it for me which made the 'free' delivery a bit of a joke. All in all NOT a good experience !!