Poor customer service, I bought a battery and paid extra for next day delivery, as it was over Xmas period I called to find out if It would be next day and was told it was a 4 day wait so I cancelled the order on the phone. The call handler said I will be refunded and delivery was cancelled. I still received the battery and they refuse to refund unless I take the battery to a euro car parts store. They said I was wrongly informed by a junior member of staff when I cancelled the order on the phone the day it was ordered.
5 years ago
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