Received a faulty car battery from your Letchworth store, reserved a replacement at Harlow where they tested it, confimed faulty and then wouldn't swap it, offered to sell me a second one at a much higher price leaving me with the possibility of 2 faulty batteries. Was told by manager "I would be better off shopping at Euro Car Parts as they could swap faulty stuff in every branch" Very bad attitude from manager and I was forced to return to Letchworth who then collected the same battery from Harlow to replace my faulty one. To rub salt in the wound I was told all branches have one of the auto battery testers so my initial purchase could have been tested before I collected. After all this I believe in future I would be better off shopping at Euro Car Parts. Very sad really.