Friday was my first time using this service. Honestly i did not know or read anything about the waiting line and que which in my opinion is the main issue. My Trials run was done on saturday at 11;00AM MT and the person streaming (Justin_GS) was very chill and nice to me. Although at the end of the stream the team mates were frustrated and complained that it was worth the time and money. I totally get the frustration and honestly i wish the price per character trials run was a bit lower so that the rest of the money could be allocated to the person playing as a tip, especially CAD to US currency isn't that great. I also ended up purchasing the gold subscription in order to speed up the line but i doubt it did anything. Customer service were always fast to respond when needed and nice. I wouldnt recommend any subscription unless its platinum which in my opinion is wayyy to fking expensive for whatever reason. I was on que 9 this morning and got an email to get ready but then now am on 15. Its been 2 hrs waiting for a text or a notification. My only issue is the pricing, i understand its time consuming but the trials run per character and subscriptions are expensive. I appreciate the safety feeling and the honesty but if the price for trials and subscriptions at least could be revised it would be worth it every time. That would be my complain or opinion and i hope my trials run will start soon. Once again hats off to Justin!