I’ve placed 3 orders from this company in the past with no issues. This past Saturday afternoon I placed an order, and after receiving no notification of anyone getting onto my account for a trials recovery I decided to reach out to customer service on Monday morning inquiring about my order # and the status of my order. They reached back to me quickly stating that “all is well” and that “they have plans to get onto my account Monday afternoon”. Needless to say none of that happened as of this moment right before reset. It seems that if you want any recoveries done from this company now, you must have access to a monthly subscription pass which prioritizes you in queue lines over others. In my honest opinion this is way overpriced, regardless of how trustworthy the recovery service may be. Truly disappointed.