Paid for a recov and $35 in subscription fees to speed up the process. GS was unable to complete the recov and would only refund the carry fees and not the subscription fees. Spoke to them via the online chat and they offered a free carry in place of the refund for the sub fees, to which I agreed. I was told they added the note to my account and that was the end of conversation. Fast forward to today, and there's mysteriously no note left on my account; therefore, you guessed it, they won't provide the flawless carry as agreed upon. To top it off, Curtis was nice enough to simply stop responding to me altogether in chat this time.