Have used them in the past and they were great. However this time I paid for a trials of osiris prerequisite which entailed leveling up my valor. We ran into an issue where my email had been changed so couldn't get into account and they were great with finding a work around and we did a valor carry session. Even though my booster and I were on same page that we were leveling valor through glory matches I lost power and I was told that my request was completed since my glory had reached over 1800. My valor was still only at 1200 so not even remotely close to the trials prerequisite I paid for. In summary, my booster was amazing but my valor was only raised 300 points instead of the legend rank that the request was for. They said they had switched it to a glory carry despite me telling them several times I needed valor for trials. Maybe just a miscommunication but it occurred over several conversations and did not get what I asked for.