Purchased your service to get the vision of confluence time lost weapon the day before reset as a surprise for my 8 yrs old son since that's all he talks about. Run didn't start until maybe 5 minutes after reset happened resulting in not getting what I purchased. The link for the stream I paid for didn't work so he wasn't able to watch them play. Reached out to customer support with no response from them. This was not what I was expecting and definitely not what I paid money for. I will decide if I use this service again since I'm always working, money is extremely tight but I still try to do nice things for my kid.