I purchased a three character carry for Flawless this week and the games went relatively smoothly, I believed we only had to reset our card twice but one thing I would like to see your employees/carry’s do more of is keeping the customer engaged in whatever the activity is they are keeping help for, example being everyone in the same fire team chat interacting with each other instead of being on mute for the majority of the carry while the person carrying is in a different call when his helper. I’ve had this happen a couple times and there were other occurrences where everyone was in a chat together and interacting which made the experience a lot better. Just some friendly feedback from a customer.