Purchased a 1,350$ handbag in August for my 40th birthday gift. Well November comes and the leather starts to peeling. The customer service and experience with Gucci has literally been a nightmare. I have never been treated so badly by a luxury company. I worked hard and out of all the the companies I chose their company (Gucci) and this experience has been a nightmare. I have yet to receive my refund. Trying to see if I can speak with the president of this company because this is terrible business. Never again will I purchase another handbag from their company. Promise!! Mailed handbag back on Dec 4th, and on Tuesday Dec 15th I’ve yet to receive a refund.