I ordered some shoes from Gucci however upon arrival, after trying them on for 10 minutes, I realised they were not comfortable! I packaged them up and off they went to Italy! A week later I get an email saying they will not refund me as the shoes have shown sign of wear!! I had them on for a maximum of 10 minutes, in my home, on carpet! After arguing with them, they shipped them back..... and shock, when they returned there was absolutely no sign of wear!! Just a way to get out of refunding people!! Stay away from this high end brand! Useless!