Horrendous customer service. Ordered a ring for my daughter's birthday. Email said shipping would be in 3-5 days. After 10 days of no ring, I emailed and asked where it was. Got reply stating the ring was sold out. Now it is 3 days before graduation and I have no gift. And I had to reach out to ask! Emailed to complain and got zero response. Called to complain and ended up in an argument with the rep. He refused to transfer me to a supervisor, and he blamed me for the fact that the ring was out of stock. Somehow "ordering online yourself" is wrong? Nonsensical. And never once in a 15 minute call did he apologize. Rude, dismissive, and argumentative. Will never again purchase a single thing from Gucci. Judging by these reviews, they don't seem to care if they lose customers.