Worst customer service I’ve ever experienced. Communication was was fine up until they sent my label to ship my purse. After I sent my purse in ALL communication stopped. I didn’t get correspondence letting me know they received my or or how long it would take or anything. So I emailed them at the same email I had been communicating with them through multiple times just asking what was going on and if they had even received my purse. No response whatsoever. I called customer service 3 times and each time the representative told me they didn’t have access to the repair department but would forward them a message for them to contact me by email or phone…. Still nothing. The last time I spoke with a representative he gave me the number to the corporate office l, I called and explained my issues and they told me they would have someone in the corporate office in the repair department reach out. That was 3 days ago and still nothing 😒