One of Gucci's customer service rep was not helpful at all. I redeemed a gift order on 7/11/2022. The shipping method was FEDEX-Air-2nd_Day_Air. However, until today (7/23/2022), I haven't received the gift at all. The gift giver had no idea neither. I called the customer service and she had attitude. she didn't care how I feel I didn't get my gift. Instead, she said the gift giver didn't order it directly from their website. after 21 minutes call, she made me feel more frustrated.
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