I purchased a small bag from them and kept watching FedEx for a package from Gucci never came FedEx as I sign for it which I did not was not my signature Gucci reluctantly opened a dispute but then turned around and closed it and refuses to acknowledge the fact that they did wrong they use a different companies shipping label instead of Gucci And they did not challenge the fact that I did not sign for my package so I don’t know if the package came here or not because it wasn’t under Gucci it’s under something solutions has nothing to do with a handbag even FedEx a supervisor said that they don’t have that information on file that they’re shipping under a different business name very suspicious but needless to say they will not give me my refund and so they expect me to pay money for something I never received terrible customer service they said even if this actually happened wow I’m tired of stressing over it I would take bad credit and just not pay it back because I never got it I don’t see how that’s fair and they are downright rude they will not reopen it they won’t look into it any further they won’t replace the bag they won’t do nothing this is the worst company ever I actually don’t think it’s Gucci from all the complaints that I’ve seen I think they’re counterfeit I did report it to the FBI counterfeit division don’t purchase from this company read the previous complaints this is not a good company