A Disheartening Experience with Gucci: Poor Customer Service and Disputed Exchange I am deeply disappointed with my recent experience with Gucci, and I feel compelled to share my distressing encounter. I purchased a Gucci scarf as a Christmas gift for my wife, expecting the premium quality associated with the brand. However, upon unwrapping the gift, we discovered that the scarf was damaged. Hoping for a quick resolution, we contacted Gucci's customer service on Boxing Day. Much to our dismay, they did not address our concerns properly and insisted on pursuing a repair route, contrary to our explicit preference for an exchange. After expressing our dissatisfaction and requesting a return, we were disheartened to receive an email a week later stating that the scarf had been used and was being returned to us. This accusation is not only false but also insulting, as the scarf was never worn, and we were merely seeking a product in pristine condition. The lack of understanding and refusal to acknowledge their mistake is unacceptable. In situations where customers invest a significant amount of money, one would expect exceptional customer service. Instead, Gucci's response has been dismissive, implying dishonesty on our part. It is disconcerting that a brand of Gucci's stature would tarnish its reputation with such a subpar customer service experience. The principle that the customer is always right seems to be lost in this case, leaving us with a damaged product we are forced to keep. I implore others to reconsider buying from Gucci online and opt for in-store purchases to avoid a similar ordeal. The tremendous cost of their items should be accompanied by impeccable customer service, not baseless accusations and flawed return processes. This has been the worst customer service I have ever encountered, and I believe others should be aware of the potential pitfalls before making a purchase.