I ordered a pair of shoes and a purse which I had the monogram of my initials put on it. I was headed out of town for a party so I placed my order in time but it did not come until the day before I was due to fly out. When the purse arrived, it had the correct monogram but the wrong purse. The bag they sent was almost $600 less than the one I purchased. I was still charged for my original order. When I called to explain my situation, the service rep explained that it is a process to the return because of the monogram. I explained to them and even sent a picture of the bag I received but I was made to feel as though I did something wrong. I never received any empathy, I only received harsh conversations as though I wanted an exchange because I changed my mond about the purchase which should still be handled with the upmost respect. It took about 3 weeks to get the purse back into their warehouse which I had the bag sent back the very next day after I received the return email. This was one of the worst experiences that I have ever received from a purchase I have made. I believe I would've received better customer service from Target. Also, they never sent the correct bag to me, they gave me a refund and they only way I knew was because I received an email from my means of payment...not Gucci. I just wanted what I paid for, not a refund which I made it clear but they refused to do it the way that I asked. I really felt as though I was not important although I spent $3000. I expected a lot better experience because I am treated so well when I go into my store n Scottsdale by my rep Pedro.