Ordered 2 belts from the Gucci website. I felt that they were a little small so I sent them back via Fed Ex with their label they provided. I turned around and ordered the same belts in a different size. I lost track of time and realized that I never got my refund from my first order. I have called and emailed with very little help or response. I have never received the refund for my first set of belts. I wish I had read reviews before ordering. I had know idea a designer upscale business would do something like this. I will NEVER order anything from gucci again.