I've been shopping with Gudrun from their online store in Germany for 7 years now and any problems I had were always successfully resolved. Have also enjoyed visiting the actual stores in Stockholm, London, and NY, before the pandemic, obviously. Most of their clothes are a very good, reliable quality; it's disappointing to read of dissatisfied customers... but it's always easy to return things to them, at least to the German store. I find their sweaters and cardigans to be first-class, and the trousers really comfortable and flattering. Less convinced by all the jersey items, which I avoid, except for the tights, which are really good and don't squeeze your waist. Gudrun has definitely improved my wardrobe and sense of comfort and style in my clothes. Worth every penny. Good sales and bonuses too.