Gudrun Sjödén Reviews

Name: Gudrun Sjödén
Rating: 2.55

2.6 Rating 111 Reviews

30 %

of reviewers recommend Gudrun Sjödén

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Metrics

2.6

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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Gudrun Sjödén 1 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still awaiting a refund of circa £233.00. My order has been a mess from start to date. Firstly they said they had a problem with my address. I have been a customer for around 18 years. Then they asked me to re order. After 2 weeks I still had not received my order. When it did eventually arrive I was sent wrong colour petticoat, 2 dresses exactly the same when I had only ordered one and one poor quality dress. I returned the petticoat, the poor quality dress and the one I never ordered. I am still awaiting my refund. I an ded up with the excuses I keep being given by their Customer Non Service Dept !!!”

Helpful Report

Posted 1 week ago

“I ordered a sweater I was in love with. When the legging showed up and not the sweater I could find my order anywhere to check. Finally found the confirmation and was able to link through t It and saw the Oder was due to ship 12/3. Ok, missed Thanksgiving. But whe I heard nothing ever from them, I contacted customer service who sent the attached. No apologies, no communication, so frustrating. Now I have to find something else and return all the accessories.”

Helpful Report

Posted 3 weeks ago

“I returned two rather poor quality, scratchy, skimpy lambs wool jumpers on the 10th of October 2025. They confirmed they had received my return on 31st of October. As of today, 4/12/25 I have still not had my refund! I have been emailing them weekly and nobody has yet been able to tell me when I will receive £100+ refund. Customer care is non-existant, the quality of the clothing is poor. I will never shop here again!”

Helpful Report

Posted 3 weeks ago

“Bought cardigan and washed it according to label instructions. It has now become shapeless and creased. It certainly wasn't cheap. If supermarkets can produce garments which wash and wear why can't gudrun S. Returns and complaints seem to be impossible to achieve. This level of performance may be acceptable in Scandinavia, it certainly isn't here. This company should be banned from operating here. It's just a rip-off”

Helpful Report

Posted 3 weeks ago

“I am 100% satisfied with the outfit I have ordered. Very well made and super comfortable material. Thank you so much...”

Helpful Report

Posted 3 months ago

“I have bought for many years and have been stunned at the loss of quality in the materials used the past few years. The last piece, a slip/skirt is mind boggling flimsy and wrinkles horribly. A blouse, previous purchase, had a hole in it. Maybe it would behoove this co. to cut back advertising and do better work workmanship and materials and prices are waaay to high for what you get.”

Helpful Report

Posted 6 months ago

“I have several GS pieces, and prefer cottons and linens, but unfortunately they just don't last and are not tough enough for travel. I usually keep clothes for decades (a Laura Ashley cotton skirt made in UK finally bit the dust), but I have had 2 bad experiences. A too-thin cotton skirt got caught on something at the airport and I had to stitch up the hole. But then after a short time the elastic waistband (I never use the dryer) stretched totally out of shape. I've made a few tucks and may try to replace the waistband, but the soft fabric is too flimsy to be practical. Plus my favorite, a linen dress that I loved for travel, one trip started disintegrating at the elbows. I have sewn up the holes, but will have to try adding some tougher fabric underneath. But sadly it is too worn to ever travel with again. These repairs should not be part of buying at these prices. The company needs to look carefully at its fabrics. Since most of the crazy patterns are too clown-like for me, very few items are of interest, so it will be easy to avoid future purchases. The high quality touted is just not there. I will try to stick to in-store shopping.”

Helpful Report

Posted 7 months ago

“I would give NEGATIVE STARS if possible. I received a dress and sweater yesterday and immediately returned those items to the UPS store. What a disappointment !The dress and sweater were both cheaply made with cheap materials, and looked nothing like the beautiful photos in the beautiful catalog. The items arrived crumpled in a paper bag and looked like they were previous returns. I paid $328.03 for items that looked like they were worth $35.00 to $50.00. Owners are really taking advantage of the consumer. I warn anyone thinking to buy from this outfit to STAY AWAY.”

Helpful Report

Posted 8 months ago

“Hello, I would like to express my disappointment with Gudrun's latest service in Switzerland. I had a 138 EUR parcel temporarily lost with no proactive communication from Gudrun's team despite me paying a transportation fee of 7 Swiss Francs to receive the product and another 7 CHF to send the product back. After one week, I wrote to the customer service asking if the parcel had arrived and the employee told me that I should wait for three weeks until I got my reimbursement. After four weeks I wrote again to find out nothing had been received. The communication was interrupted once I requested the case to be investigated. I had to go myself to the Swiss Post Office and request the case to be investigated to be sure something would be done in this case. After some time, another Gudrun responded saying the parcel had been found in French, a complete different language as the original one. Quality of fabric was not satisfactory and certainly not as per picture in website.I have found several problems in the service. They are: 1. Different communication channels with the customer. 2. No after sale activity to check on the customer satisfaction. 3. 14CHF charged for transportation when there is no guarantee that the products are getting to the warehouse4. No final apologies. Not acceptable. I express my disappointment with the customer service in Switzerland and with the overall sales flow. If you wish to have loyal customers to your brand, you should seriously consider the above. Regards, Caroline ”

Helpful Report

Posted 8 months ago

“I love Gudrun Sjoden clothing and goods. Beautiful, unique, not manufactured in huge amounts, natural organic materials and dyes, everything goes with everything, great sizes. Happiness is the bonus. What’s not to love?”

Helpful Report

Posted 10 months ago

“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 11 months ago

“I love the vibrant colours and designs. I have bought many outfits, t-shirts and dresses from Gudrun Sjoden with total reliability. The packaging is secure and appropriate and efficient delivery. the pricing is appropriate for the uniqueness of the garments. I think there is something seriously wrong with the review rating as I have found the customer service and products excellent.”

Helpful Report

Posted 11 months ago

“I ordered 4 items on December 4th 2024 and have still not received them. Reading some of the reviews on here, I realise I've probably been scammed. It's very disturbing to hear that the bonafide company knows of this... It's there no protection for customers? I'll be taking this up with my credit card company and now know to avoid GS, beautiful though the clothes appear.”

Helpful Report

Posted 11 months ago

“I have been scammed by a cloned website. As others have said, it appeared genuine and I even received tracking details for two weeks until everything went dead. I have now contacted the "reaL" company for confirmation of the scam so I can start the bank process to reclaim my money. No matter how cautious we think we are being I have learnt the hard way to check, check online, and then go out shopping on the high street! And if GJ did know weeks ago about these scams, shame on them. One more customer who will never return.”

Helpful Report

Posted 11 months ago

“Beautiful, well-made, unique, comfortable clothing and excellent customer service! I receive compliments on GS clothes all the time, looking nice without feeling dressed up. It is my understanding that GS products are ethically sourced and made.”

Helpful Report

Posted 11 months ago

“Looks like I've been scammed too! I'm obviously not the only one either as I see another person here also ripped off 😡 looked like a genuine company, even had the padlock symbol, placed a large order for Christmas and now got no gifts and no money! Someone in United Arab Emirates. Can't believe it looked so genuine”

Helpful Report

Posted 1 year ago

“I was duped by an instagram scam purporting to be this company. AFTER I was scammed I discover Gudrun knew there are companies on IG doing this. They posted a warning message 6 weeks ago. I dont follow them so I wouldn’t have known. WHY ARE THEY NOT SCANNING FOR FAKE ACCOUNTS AND TAKING THEM DOWN? I’m really hot in scams and this has never happened to me before. It was a very convincing one. It wouldn’t have happened if their social network company felt their customers should be protected. Very disappointed.”

Helpful Report

Posted 1 year ago

“I ordered a complete outfit for a special occasion. I was not told that one item was back ordered until the rest of the outfit arrived without it. It was no use to me without the item because I chose it for an event in which I was performing on stage and it would not arrive in time. So very deceitful. The clothes are nice looking and comfortable but not great quality and very overpriced. And the greenwashing...l”

Helpful Report

Posted 1 year ago

“They won’t deliver to a P.O. Box, though every other place I order from online will. I find UPS service to be sketchy at best, and have never had a problem with USPS. With porch pirates still at it, and delivery dates from UPS being so unreliable, I don’t order from businesses that won’t accept a P.O Box delivery address. GS has delivered to my P.O. Box in the (distant) past, so evidently this is a fairly recent policy (?). I’ve also noticed a decline in quality, as other reviewers have noted, as well as the sizing issues. I learned to order one size down from my usual size (when I was still ordering from them). One item I returned was not properly credited and I had to call customer service to get the correct amount credited. No explanation other than they “didn’t know how that happened.” Still fun to look at their catalogs, but I won’t be ordering, alas.”

Helpful Report

Posted 1 year ago

“paid £69 for a knitwear item, seriously flawed, they will have had my money for about a month before i am refunded and I have no item. Paid for two tops 24 september, no tops receive and no information. I will not be out of pocket again. Poor service, poor delivery, poor items sadly”

Helpful Report

Posted 1 year ago

Gudrun Sjödén is rated 2.6 based on 111 reviews