Gudrun Sjödén Reviews

Name: Gudrun Sjödén
Rating: 2.65

2.7 Rating 89 Reviews

33 %

of reviewers recommend Gudrun Sjödén

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2.7

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Gudrun Sjödén 1 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ik ben zeer tevreden met de trui en het T shirt dat ik besteld heb en die heel snel geleverd werden. Het enige probleem was dat ik niet als clublid herkent werd maar na contact met de klantenservice werd dat opgelost.”

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Posted 3 years ago

“I placed my first order, it took almost a month to get in the US, but arrived well packaged. I bought all accessories and am impressed with the overall quality and style - the belt I bought is beautiful. I really love the rich colors and how it is so easy to mix and match colors, patterns and the different styles to create my outfit, or I can follow close to those modeled. The information about fabrics and the items is really generous, the pictures really beautiful. The prices are comparable to other companies that use sustainable methods.”

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Posted 3 years ago

“As a regular customer I am very very disappointed about the quality of an item I recently bought. It concerns a very nice woollen cardigan that I bought for Xmas. Today I hand washed it very gently and to my astonishment the colour used was not properly fixed. As visible in the photo's the red colour has run into the creme background and completely ruined the cardigan. I am not happy at all as the price you pay for the clothes is high. Adriana Cunningham Hulsmann Wageningen The Netherlands”

Gudrun Sjödén 1 star review on 6th March 2021

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Posted 3 years ago

“I was sent a £55 voucher which expired 31-12-2020. Towards the end of 2020, I tried to use it and even after reading FAQ I could not figure out how to use it. I did not think to ring the 0800 customer service number, as on the website it stated there were problems with the number. The voucher then expired. I finally rang customer services in January, 2021 only to be told that it was too late and they would not issue me with another voucher. I have spent lots of money on their clothes over the years and I feel very upset that they wouldn't issue me with another voucher and talk me through how to use it.”

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Posted 3 years ago

“I bought a red petticoat, and it's so thin I doubt itll last long. It's made from 4 panels so it doesn't have much swing. I bought it because I had bought one of Gudrun's p[etticoats about 10 years ago and loved it. The fabric of the new one is woefully lacking in quality, no comparison. I also bougth a dress to go with it. Again, the material is really thin, flimsy. The quality of Gudrun clothing has fallen sharply and badly. And, for the huge upmarket prices they really should be better wuality. I'm afraid I shan't be bothering to buy from them again. It's a shame because I love the colours and quirkiness, but the quality of the fabrics used does not match up to the image of the product.”

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Posted 3 years ago

“Appalling delay in dispatch of sale goods. Payment taken and fast dispatch promised, but waiting now for more than 2weeks for delivery. Customer services giving vastly different excuses for the delay. They simply cannot cope with the volume of orders. I have spent thousands of pounds with this company, but I will not be ordering again unless they sort out their delivery problems.”

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Posted 3 years ago

“Often the clothes are of poor quality and therefore overpriced”

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Posted 3 years ago

“Another former customer who likes the clothes but not the customer service. I absolutely adore the things I have. But I can't support a company that doesn't value it's customers more.”

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Posted 3 years ago

“I'm a repeat customer and LOVE this brand. Shipping is usually very quick from Sweden to the U.S. Fit is mostly consistent, with a little variation in size for different styles of pants. Woven cotton fabrics are very lightweight, which is perfect for me. The clothes are meant to be layered, so they are quite thin. The prints and colors are just gorgeous. Returns are very easy, and free if you are exchanging an item. It does NOT take long to receive credit, either; not sure why some customers report problems, but I've had very good service. Also note that most items will go on sale at least a couple of times per season. I can't address the tights and knits, as I have not bought those.”

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Posted 3 years ago

“Ordered US$348 down jacket Beautiful to look at but : - difficult to button up- too small openings - some parts had down missing or just a little fluff of it Return/refund - no problem Still I am SO disappointed!!!! For such a price what a POOR quality!”

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Posted 3 years ago

“Je reçois pour la deuxième fois un colis que je n’ai jamais commandé.En plein confinement, j’étais allée à la poste pour renvoyer le premier en payant les frais de port, que j’ai dû réclamer en remboursement au moins trois fois par mail pour être remboursée plusieurs semaines plus tard sans aucun geste commercial de leur part. Et à nouveau une commande que je n’ai pas faite qui arrive. On me demande de renvoyer le colis, on m’explique que j’ai changé mes numéros de clientes et que ça correspond aussi à une autre cliente... ( rassurant quant à leur système informatique et la gestion de leurs données de clients...). On me propose un geste de 10CHF sur mon compte, quand on connaît le prix élevé de leurs articles..., bref... et pas la peine d’essayer de les joindre, ils ne répondent pas. Je vais aller déposer le paquet chez la personne à qui il était initialement destiné mais c’en est fini pour moi de Gudrunsjoeden. Et si ils avaient pris la peine de répondre à mes mails ou appels téléphoniques, je n’en serais peut-être pas arrivée là.”

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Posted 3 years ago

“Some clothing is spectacular in design and fabric, and is well-made. Love the whimsy. Other is vastly over-priced for what it is. You really have to be careful. The website is awful - and the customer service also vastly mixed. I try now to buy the clothing second-hand. Saves money, easier to manage currencies and shipping locations, and no having to deal with their staff.”

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Posted 3 years ago

“Way too high price for the quality of the clothing. My order arrived today after about a month, and I was so disappointed. Thin see through fabric worse than the cheapest gauze u can imagine, used in the dress/pinafore and both the slips that I ordered. The so called tights are thinner than paper and are like the worst cheapest nylons you have ever worn, or your mother ever had to wear. I wanted them for cooler weather and winter. Not happening. I spent about 500. I hate returning things due to the fact that it takes forever to credit my account. Won’t be back ever.”

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Posted 3 years ago

“The most colourful ladies clothes, a bit funky/hippy that everyone can wear. All co-ordinated styles and colours, the only problem is when to stop! Good quality and very quick delivery in Australia. Visit the website for a fashion fest.”

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Posted 3 years ago

“Ordered an early bird special. Not honored. Full price was charged. Dreadful customer service. Will not use online ever again. I am requesting that you right this wrong. Dreadful. Dreadful.”

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Posted 4 years ago

“Following my previous very negative review, the staff at Dunfermline wasted no time in putting things right for me, and I am now very happy with the quality of the service and the garment I bought.”

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Posted 4 years ago

“I was so excited to buy my first piece. The Blossa dress at $58 fit my budget and since it was 94% cotton I could wear it year round. Sadly, my excitement faded when I received the dress. The material feels like bad shapewear! I don't know how something purported to be mostly cotton could possibly feel like this (think clammy synthetic) but it does. So disappointed. I won't be calling customer service as all reviews say how nasty they are and I'm frustrated enough.”

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Posted 4 years ago

“Een aaneenschakeling van opgelopen frustraties bij dit winkelketen GUDRUN SJODEN. De bestellingen bij GUDRUN SJODEN verlopen matig, je krijgt zelden de bestellingen in één pakket. De afwikkeling van de retourzendingen ging eerdere malen fout, als je daarvan bij de klantenservice van GUDRUN SJODEN melding wilt maken en een oplossing zoekt, meldde de klantenservice GUDRUN SJODEN alle keren ze niets kunnen doen en met GUDRUN SJODEN Zweden moeten gaan bellen, want ja de boekhouding... De retourstoring van de retour gezonden kledingstukken gaat altijd chaotisch en traag! Meerdere malen bellen met voortdurende uitleg want een helder overzicht van de geplaatste bestellingen lijkt de klantenservice van GUDRUN SJODEN niet te hebben.”

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Posted 4 years ago

“Gudrun Sjödén staff is always friendly. I always get complements when I wear her clothes. The way they are worn by models is a bit over the top, but if worn one or two pieces at a time, they are stylish and fun.”

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Posted 4 years ago

“Sadly the fun and mostly well made clothing is cancelled out by long delivery times and a very off-putting customer service experience. Three separate calls have been made to extremely uncaring phone agents, both tone & words seem to shout "I absolutely do not care if you are ever again a customer. Go away." All marketing materials play up what a caring & customer-appreciative company Gudren Sjoden is - while customer service experiences say "don't believe it. we could care less." Saddens & disappoints me. This is probably my last order w/them.”

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Posted 4 years ago

Gudrun Sjödén is rated 2.7 based on 89 reviews