Do not expect Customer Service to help with an order. I have loved this company for several years but their customer service is terrible! I placed an order on 9/24 and still did not have a ship date as of 10/3. I contacted customer service to see why it had not been shipped. They stated that the items were out of stock. I checked the website and only one item that was ordered was showing as out of stock. Contacted customer service again and asked that they send the in stock items or cancel the order. Instead of sending me the items they had in stock they canceled the entire order and lost a $500 sale. I guess they are doing so well that they no longer need customers. This is the second time I've had an issue and I doubt I will bother ordering again - there are plenty of other companies that cooperate, at least minimally, with their customers.