Gudrun Sjödén Reviews

Name: Gudrun Sjödén
Rating: 2.65

2.7 Rating 89 Reviews

33 %

of reviewers recommend Gudrun Sjödén

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2.7

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Gudrun Sjödén 1 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked at an item for a few days and finally decided to pull the trigger and purchase - it won’t let me! I see others in these reviews hve had the same issue for at least 2 weeks. Guess they don’t want the sales.”

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Posted 1 year ago

“Can't buy anything in the sale as the payment gateway does not work. Really annoying. Get it sorted.”

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Posted 1 year ago

“Why have a sale and you haven’t updated your payment gateway to deal with the load. A bit pointless if you ask me and will be disappointing a lot of customers.”

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Posted 1 year ago

“The sizing is very strange. I measured myself and ordered an XL. The dress and cardigan were a looser fit on the models on the website, but both items were so huge on me that I couldn't wear them. I exchanged them both for a size down. They were still quite large and very unflattering on my figure. I tried to return instead of exchange. They denied my return and said they will be shipping back to me. So now I'm stuck with two items that don't fit and cost me almost $300. Never again. The quality was also very disappointing. The dress was practically see through and the knit cardigan was very thin. I know their items are meant to be layered, which I did, but they just did not feel luxurious at all. The screen print on the dress looked very poorly done.”

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Posted 1 year ago

“I have been ordering from Gudrun Sjoden for a little over two years now and I love their clothing. It is comfortable and colorful, and the quality is good for the price. Sometimes I have to send something back because it doesn’t look well on me, but I’ve had no problems doing so. For a while earlier in the pandemic, there were definitely delays in shipping, but that has gone away and I now get my deliveries very quickly. I’m taking the time to write this because, like some other customers, I do not understand the poor reviews I’ve been reading. My experience has been very positive. (I live in New York, USA.)”

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Posted 1 year ago

“One of the sweaters I ordered is fraying and seams separating after a few wears and no washings. I contacted customer service and they want me, at my expense, to send this one back in order to get a new one. Forget it! I sent photos and said I would donate the poor quality sweater but I live in a rural area and returning this is a big pain. Just won’t order from them again.”

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Posted 1 year ago

“For a number years anything from Gudrun made me over the moon with delight. The funny, quirky, folky and practical combined to look well even after many launderings. In the last couple of years probably due to the problems of Covid and suppliers and manufacturing the quality of clothing has deteriorated considerably. Not only are the fabrics cheaper but the designs are lacking in detail and subtlety. Designs seem to lack details.”

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Posted 1 year ago

“The company somehow changed my account name to my sons name when he bought me a gift certificate. In the store, they revived an old account, and told me customer service would sort it out if I called them. On the phone with customer service, they blamed my son for messing up my account ( he couldn't have logged in, he doesn't have my password) and refused to honor the points for my purchases made in store. The agent was rude and disrespectful. She kept interrupting me. Before this I was a faithful Gudrunista, but now I see what people are talking about with the terrible customer service. Coupled with the steady decline in quality, I'm on the lookout for a new brand to purchase.”

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Posted 1 year ago

“I purchased a wrap around jacket. When I tried iit on I realized that the front that wraps over the other side is not sewn correctly and bunches at the bottom where the front meets the hem. I showed this to at least 3 friends who agree with my assessment. Clearly it is a manufacturing defect. I missed the window of 30 days to send it back but the policy says a manufacturing defect item can be returned within 3 years. After 4 exchanges with Customer Service complete with pictures of the item on me, on a hanger, and laying flat. They would not take it back for a reimbursement or exchange as I requested. Amazingly they said my tailor sister, who agreed with my assessment of the defect, should fix it and they would pay her. Yes! They would pay her to fix it but they won’t give me a reimbursement or replacement. The jacket cost 125.00, not a small sum. My sister said she couldn’t fix it.. she lives pretty far away And has projects of her own. I offered to send it to Cust. Service and I did. Just received an e mail from them that says they still can’t see the problem and no reimbursement or replacement! 15% off on my next order. Unbelievable. Even my son can see the problem, “Clearly a hem thing”The jacket is being sent back to me. I sincerely doubt I will be using the measly 15% off.”

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Posted 1 year ago

“I wonder if GS PR and customer service - team are reading all these bad reviews at all? Do they care? I wish they would address these problems and things would change for the better. Because I think their clothes used to (?) fill a real need in the fashion world. Because these unique clothes for me are actually NOT fashion, it's a style (that suits me). I am so disappointed by the quality drop in the last couple of years though; the fabric is getting thinner and the colour does fade too fast. For example my dark blue cotton dress "Soho": totally see through and needs something underneath. Then I couldn't resist the pink Liiva dress, unfortunate the colour is not sweat prove, so with the humid heat this summer my sweating caused the colour to running, changing from bright pink to a dirty orange under the armpits and completely ruined the dress. I can also agree with other people's feedback here that telephone customer service are extremely unfriendly. I almost felt like a criminal because I unwillingly caused confusion by ordering in the German sales as well as in the UK sales with 2 different accounts (I have an address in Germany as well, so I thought why not). There are sometimes more interesting items or different sizes in both countries, and why should it be different from Amazon or Ebay? But apparently I can only order in one of the two countries? The UK -GS lady was extremely aggressive and unfriendly to me. Not a nice experience, and not align with their ethos as they like to represent themselves . I would really love it if GS would sort out their customer service ethos and improve their quality of clothing again - everything looks so much lovelier in the catalogue, I really wonder sometimes if the stuff shown there is actually made out of the same fabrics as what they are sending to us customers....”

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Posted 1 year ago

“I don't understand the bad reviews. I have been ordering over an 2 year and so much clothes from them and there was no issues what's so ever. I order from Canada and the clothes come in 3 days to 5 days max. As for return the services is amazing and I never had issues not getting my money. The clothes come with a return label and a form. The easiest return I have ever done. As for quality, someone said that you can get same for quarter of the price on amazon...…..lol. Ok that is ridicules, do they understand quality???? Yes its pricy but you get good quality clothes. Its so unfortunate that this company is getting such bad reviews, they surely don't deserve it.”

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Posted 1 year ago

“There is apparently no communication between the UK trouble-shooter in Scotland (Dundee) and Stockholm, so if you have an issue with an order, just accept that it won't be resolved to your satisfaction. And any return will cost you ( re the small print.)”

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Posted 1 year ago

“Overall, I love most of their clothing and I’ve purchased at least over 30 items since I began purchasing from them about two years ago, and kept most of what was shipped to mr I like the color combinations and the fabrics, especially the voile dresses. Occasionally, something that looked great on the catalog model didn’t look so great on me, but I just return it. For me many of the designs are great because I am fairly small on the top, but with wide hips. This gives me problems with dresses. But many of their clothing designs effectively minimize my figure imbalance, and they are very comfortable to wear. I noticed some reviewers mentioned shipping problems and I experienced long delays when I first began my purchases last year but that was when shipping problems were endemic because of Covid. More recently i’ve been getting the packages fairly quickly for a company that’s based overseas.. It’s been similar to the time period it takes to get things from Boden. I find their clothing colorful, comfortable and cheerful, and l’m very picky. I like things that are somewhat ‘different’ from mainstream fashion.”

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Posted 1 year ago

“These clothes are poorly made with flimsy fabrics and are extraordinarily overpriced. I sent a $970 order back and received a $886 refund with no explanation of the difference. Beware!!!!! You can buy better clothes for a quarter of the price on Amazon. Soooooo incredibly disappointed as I've lusted after these clothes for years and decided to finally treat myself. DO NO BUY ANYTHING FROM THESE PEOPLE. IT'S A TOTAL RIPOFF. Fabrics are tissue thin. Quality is atrocious. Styles are for people in a convent or sing in a church choir. I paid $93 for a pair of pants I could get at Marshalls for $12. Awful, awful and awful. I can't say enough horrid things about these "green" people. What a joke.”

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Posted 2 years ago

“Just cancelled an order with them because, yet again, a product they accepted an order for from me a week ago, and for which they estimated delivery by yesterday, will not be available for despatch for at least another week. I had to phone customer services in order to find this out (when I realised payment had still not been taken) and got a very frosty reception there. I stopped ordering from them for some time once before for similar issues but decided to give them another try. This latest botched order will be my last, I'm afraid. Awful service.”

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Posted 2 years ago

“My experience with Gudrun Sjoden has always been positive, with the exception of a couple of orders. The problems were not Gudrun Sjoden's fault, but rather UPS. A recent purchase sat in UPS's warehouse (in Louisville, KY) for nearly a month. Customer Service at Gudrun Sjoden was very helpful with follow-up on this issue.”

Helpful Report

Posted 2 years ago

“6 years ago I stopped ordering due to quality issues: poorly cut patterns, unraveling threads, and bad smell. Mid January I decided to give it a try as their designs are innovative. Took 8 weeks for delivery due to UPS issues. Never got apology or updates from company or UPS. And Gudrun’s customer service has poor attitude, unhelpful. That poor attitude means either busines is either so good they don’t need to care or so bad as they might be closing!”

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Posted 2 years ago

“Purchased two pair of shoes as a gift for a friend. After 3 weeks of not receiving them I looked at tracking and they still showed the package was overseas. I’m in the US. I had to go out and purchase replacement gift because her birthday was in a couple days. I receive the GS order last night, 25 days later. Too late. I went to return them and found out they were final sale which I didn’t notice. They refused to even give me a credit and were flip and condescending. They blamed UPS instead of taking ownership. I complained on one of their many advertisments in the comment section, warning people their order could take almost a month to receive and my comment was deleted. Notice they don’t allow reviews on their website. Easy to stay in business when you just delete and silence any complaints. I will never trust this company nor will I support their bloviated self-impressed words with empty actions. Way to run a business GS. You must be rolling in dough like a pirate to throw away loyal customers. At least you won’t get my dough anymore. Maybe Gudrun Sjödén herself is too busy to notice what’s happening to her company. The reviews offsite aren’t so hot. Sad!”

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Posted 2 years ago

“These reviews shock me - I love this unique company and their amazing clothing. I’m never going back to mall cookie cutter garbage.”

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Posted 2 years ago

“I am same writer as here below. Today, 8 weeks after GS has received my return, my credit card still has nor been credited......”

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Posted 2 years ago

Gudrun Sjödén is rated 2.7 based on 89 reviews