Gudrun Sjödén Reviews

Name: Gudrun Sjödén
Rating: 2.58

2.6 Rating 106 Reviews

30 %

of reviewers recommend Gudrun Sjödén

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Metrics

2.6

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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Gudrun Sjödén 1 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a £55 voucher which expired 31-12-2020. Towards the end of 2020, I tried to use it and even after reading FAQ I could not figure out how to use it. I did not think to ring the 0800 customer service number, as on the website it stated there were problems with the number. The voucher then expired. I finally rang customer services in January, 2021 only to be told that it was too late and they would not issue me with another voucher. I have spent lots of money on their clothes over the years and I feel very upset that they wouldn't issue me with another voucher and talk me through how to use it.”

Helpful Report

Posted 4 years ago

“I bought a red petticoat, and it's so thin I doubt itll last long. It's made from 4 panels so it doesn't have much swing. I bought it because I had bought one of Gudrun's p[etticoats about 10 years ago and loved it. The fabric of the new one is woefully lacking in quality, no comparison. I also bougth a dress to go with it. Again, the material is really thin, flimsy. The quality of Gudrun clothing has fallen sharply and badly. And, for the huge upmarket prices they really should be better wuality. I'm afraid I shan't be bothering to buy from them again. It's a shame because I love the colours and quirkiness, but the quality of the fabrics used does not match up to the image of the product.”

Helpful Report

Posted 4 years ago

“Appalling delay in dispatch of sale goods. Payment taken and fast dispatch promised, but waiting now for more than 2weeks for delivery. Customer services giving vastly different excuses for the delay. They simply cannot cope with the volume of orders. I have spent thousands of pounds with this company, but I will not be ordering again unless they sort out their delivery problems.”

Helpful Report

Posted 4 years ago

“Often the clothes are of poor quality and therefore overpriced”

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Posted 4 years ago

“Another former customer who likes the clothes but not the customer service. I absolutely adore the things I have. But I can't support a company that doesn't value it's customers more.”

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Posted 4 years ago

“I'm a repeat customer and LOVE this brand. Shipping is usually very quick from Sweden to the U.S. Fit is mostly consistent, with a little variation in size for different styles of pants. Woven cotton fabrics are very lightweight, which is perfect for me. The clothes are meant to be layered, so they are quite thin. The prints and colors are just gorgeous. Returns are very easy, and free if you are exchanging an item. It does NOT take long to receive credit, either; not sure why some customers report problems, but I've had very good service. Also note that most items will go on sale at least a couple of times per season. I can't address the tights and knits, as I have not bought those.”

Helpful Report

Posted 4 years ago

“Ordered US$348 down jacket Beautiful to look at but : - difficult to button up- too small openings - some parts had down missing or just a little fluff of it Return/refund - no problem Still I am SO disappointed!!!! For such a price what a POOR quality!”

Helpful Report

Posted 4 years ago

“Je reçois pour la deuxième fois un colis que je n’ai jamais commandé.En plein confinement, j’étais allée à la poste pour renvoyer le premier en payant les frais de port, que j’ai dû réclamer en remboursement au moins trois fois par mail pour être remboursée plusieurs semaines plus tard sans aucun geste commercial de leur part. Et à nouveau une commande que je n’ai pas faite qui arrive. On me demande de renvoyer le colis, on m’explique que j’ai changé mes numéros de clientes et que ça correspond aussi à une autre cliente... ( rassurant quant à leur système informatique et la gestion de leurs données de clients...). On me propose un geste de 10CHF sur mon compte, quand on connaît le prix élevé de leurs articles..., bref... et pas la peine d’essayer de les joindre, ils ne répondent pas. Je vais aller déposer le paquet chez la personne à qui il était initialement destiné mais c’en est fini pour moi de Gudrunsjoeden. Et si ils avaient pris la peine de répondre à mes mails ou appels téléphoniques, je n’en serais peut-être pas arrivée là.”

Helpful Report

Posted 4 years ago

“Some clothing is spectacular in design and fabric, and is well-made. Love the whimsy. Other is vastly over-priced for what it is. You really have to be careful. The website is awful - and the customer service also vastly mixed. I try now to buy the clothing second-hand. Saves money, easier to manage currencies and shipping locations, and no having to deal with their staff.”

Helpful Report

Posted 4 years ago

“Way too high price for the quality of the clothing. My order arrived today after about a month, and I was so disappointed. Thin see through fabric worse than the cheapest gauze u can imagine, used in the dress/pinafore and both the slips that I ordered. The so called tights are thinner than paper and are like the worst cheapest nylons you have ever worn, or your mother ever had to wear. I wanted them for cooler weather and winter. Not happening. I spent about 500. I hate returning things due to the fact that it takes forever to credit my account. Won’t be back ever.”

Helpful Report

Posted 4 years ago

“The most colourful ladies clothes, a bit funky/hippy that everyone can wear. All co-ordinated styles and colours, the only problem is when to stop! Good quality and very quick delivery in Australia. Visit the website for a fashion fest.”

Helpful Report

Posted 4 years ago

“Ordered an early bird special. Not honored. Full price was charged. Dreadful customer service. Will not use online ever again. I am requesting that you right this wrong. Dreadful. Dreadful.”

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Posted 5 years ago

“Following my previous very negative review, the staff at Dunfermline wasted no time in putting things right for me, and I am now very happy with the quality of the service and the garment I bought.”

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Posted 5 years ago

“I was so excited to buy my first piece. The Blossa dress at $58 fit my budget and since it was 94% cotton I could wear it year round. Sadly, my excitement faded when I received the dress. The material feels like bad shapewear! I don't know how something purported to be mostly cotton could possibly feel like this (think clammy synthetic) but it does. So disappointed. I won't be calling customer service as all reviews say how nasty they are and I'm frustrated enough.”

Helpful Report

Posted 5 years ago

“Een aaneenschakeling van opgelopen frustraties bij dit winkelketen GUDRUN SJODEN. De bestellingen bij GUDRUN SJODEN verlopen matig, je krijgt zelden de bestellingen in één pakket. De afwikkeling van de retourzendingen ging eerdere malen fout, als je daarvan bij de klantenservice van GUDRUN SJODEN melding wilt maken en een oplossing zoekt, meldde de klantenservice GUDRUN SJODEN alle keren ze niets kunnen doen en met GUDRUN SJODEN Zweden moeten gaan bellen, want ja de boekhouding... De retourstoring van de retour gezonden kledingstukken gaat altijd chaotisch en traag! Meerdere malen bellen met voortdurende uitleg want een helder overzicht van de geplaatste bestellingen lijkt de klantenservice van GUDRUN SJODEN niet te hebben.”

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Posted 5 years ago

“Gudrun Sjödén staff is always friendly. I always get complements when I wear her clothes. The way they are worn by models is a bit over the top, but if worn one or two pieces at a time, they are stylish and fun.”

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Posted 5 years ago

“Sadly the fun and mostly well made clothing is cancelled out by long delivery times and a very off-putting customer service experience. Three separate calls have been made to extremely uncaring phone agents, both tone & words seem to shout "I absolutely do not care if you are ever again a customer. Go away." All marketing materials play up what a caring & customer-appreciative company Gudren Sjoden is - while customer service experiences say "don't believe it. we could care less." Saddens & disappoints me. This is probably my last order w/them.”

Helpful Report

Posted 5 years ago

“PLEASE change your customer service provider. The clothes and website are so happy and colorful but, after my first ever purchase - I needed to speak with customer service and they are THE WORST EVER. Rude, arrogant and really unhelpful. I had just spent £200 on one order and the woman whom I spoke with tried to make me feel like a fool. I wondered if I would ever spend with the company again. I have been shopping online ever since it became available but this appalling, atrocious company that Sjoden are using - they really do your clothes and label a disservice and, as I can see from reviews - I am not the only one who feels this way so - Please show that you care about your customers and find a new customer service provider. The ones you have at the moment know absolutely nothing about the clothes and are surly and rude.”

Helpful Report

Posted 6 years ago

“If you order from this company and have an issue with their goods don't expect good customer service, they are so rude to deal with. I no longer buy their clothes on line because of this.”

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Posted 6 years ago

“Like your goods but one parcel has gone missing so far with UPS. Had an unpleasant experience reporting this to customer services. Lady on telephone was impatient and did not want to listen. She asked me for invoice number and I asked if she meant the offer number, which I had. She replied, 'No, the invoice number, not the order number. ' I said I had not seen an invoice number, so with a big sigh she said she supposed she could look if up from my customer number, which I had. I later looked very carefully through my order confirmation email and, suprise, there was no 'invoice' number, just an order one. Then, everytime I tried to speak she accused me of butting in on her, but every time I was silent to let her talk she waited and then just said, 'Hello? '. This happened half a dozen times. It felt to me as if she was trying to accuse me of being utterly stupid and rude so that she could put down the phone and not deal with the matter. As much as I like your products I am not sure I will order again because of this demeaning experience.”

Helpful Report

Posted 6 years ago

Gudrun Sjödén is rated 2.6 based on 106 reviews