I wonder if GS PR and customer service - team are reading all these bad reviews at all? Do they care? I wish they would address these problems and things would change for the better. Because I think their clothes used to (?) fill a real need in the fashion world. Because these unique clothes for me are actually NOT fashion, it's a style (that suits me). I am so disappointed by the quality drop in the last couple of years though; the fabric is getting thinner and the colour does fade too fast. For example my dark blue cotton dress "Soho": totally see through and needs something underneath. Then I couldn't resist the pink Liiva dress, unfortunate the colour is not sweat prove, so with the humid heat this summer my sweating caused the colour to running, changing from bright pink to a dirty orange under the armpits and completely ruined the dress. I can also agree with other people's feedback here that telephone customer service are extremely unfriendly. I almost felt like a criminal because I unwillingly caused confusion by ordering in the German sales as well as in the UK sales with 2 different accounts (I have an address in Germany as well, so I thought why not). There are sometimes more interesting items or different sizes in both countries, and why should it be different from Amazon or Ebay? But apparently I can only order in one of the two countries? The UK -GS lady was extremely aggressive and unfriendly to me. Not a nice experience, and not align with their ethos as they like to represent themselves . I would really love it if GS would sort out their customer service ethos and improve their quality of clothing again - everything looks so much lovelier in the catalogue, I really wonder sometimes if the stuff shown there is actually made out of the same fabrics as what they are sending to us customers....