The clothes are lovely. I have no problem with them. It's the customer service and their customer service I wish to complain about. Both are dreadful. Firstly, customer service. I called once about their "free shipping" to anywhere in the world. But I had to pay something at customs to get my parcel which took over a month to get to me. They didn't respond to my query for the longest time. When they did, they paid for one order but not the next one. I emailed another time because I could not place an order online with my credit card. No fault of the credit card. I received no reply to my email. The next time I emailed about my inability to place an order - well, lo and behold, they emailed back the next day telling me to call them and here is where is gets very frustrating: Gudrun's customer service doesn't want to hear any complaints about their website so the first time I tried I was hung up on, and the second time, the girl got catty with me. I made it clear that my comment was for the IT people. Dear Gudrun's customer service: toughen up and accept constructive criticism so that your website may be improved and work as customer friendly and seemlessly as possible. I've been put off twice now from ordering over $600 worth of product! That must not matter to you. Now to the website itself. How horrible is that? 1) When I'm looking at a piece of clothing, something drops down from the top of the page to cover the image making it difficult to see. 2) The items in the cart are not saved between sessions. That would be an easy and helpful fix as it takes so long to go through the product line. If Etsy and Amazon can save cart items, so can you! 3) As a Canadian, I cannot send something to someone in the States. Ridiculous. Fix that. Again, Etsy and Amazon figured it out. So, as I said....the product so far has been satisfactory but the service, abysmal.