Guiness are absolutely abysmal! I was transferred to them via paradigm who left us in serious disrepair , Guinness did nothing about said repairs knowing the extent, I have r been under them 4 yrs now , still have water running down my 2 daughter's bedroom walls, the home is rife with mould and rising damp, the ceiling to floor front windows do not meet In the middle causing a draft the front door is warped, there is a leak somewhere in my bathroom they ha r yet to find so my front room ceiling is bowing again last time it came down on us , for two years our heating has not worked, and we ha r had no hot water for a year , the last 2 years they have been aware of my heath issues causing 2 major operations, and my youngest child having health issues , ive been trying to move out of here for 13 years with no help from Guiness either and still waiting for them to sort any repairs! atrocious! And no they do not help at all regardless of their false promises