Bought a used cymbal stand from the Arkansas store. and the wing nut was oversized and wrong. I live in N.H. Manchester store does not carry used gear. Went to return the stand or at least try and get the problem fixed. I spoke with sales associate Johnny Callahan about the problem. We were going to do the return when I asked if it would it be easier to replace the stripped-out part. He went and found new hardware to replace the stripped-out part. problem solved within 10 minutes. it was apparent that the Arkansas store did not check the stand for quality when it was taken in. Thank you, Johnny Callahan for your help. Much appreciated