I visited the store in Seven Corners on May 10, 2020, shortly before 1:00 pm. There was a staff member monitoring the front door, and he informed me that I could not enter the store until another customer departed. I acknowledged and waited outside the store. When two customers exited shortly thereafter, I was allowed to enter the store. However, before letting me through, the staff member asked me what type of guitar I was purchasing today, as I had mentioned in our earlier conversation that I wanted to look at some classical guitars. I indicated that I wanted to browse and try a few out. He then said that I would only be allowed to enter the store if I was going to buy a guitar. I then asked what would happen if I could not find any guitar that I liked, and he responded that I would have to order one. At that point, I left. If, in fact, this is the store’s policy, I shall never shop at Guitar Center again, including their online website. While I understand the adjustments that must occur due to this national emergency, I cannot condone a store policy that mandates a purchase, even if a suitable product has not been found (nor tested, in the case of a required order). If this is the approach of Guitar Center, I would rather go farther and pay more than enter one of their stores again. I would have accepted a browsing time limit in order to accommodate the limited number of customers allowed in the store. I wrote this review on their website on May 10, 2020, to give them an opportunity to respond or clarify, but I have not heard from them as of today, May 13, 2020.
5 years ago
Guitar Center Inc has a
2.5
average rating
from
24
reviews