Requested a refund on my order which was still not dispatched since I ordered on 26/12/2020. I was given tracking number which says that parcel is still in the hub. My refund was ignored by Joanne, Customer Service Manager. She kept giving me tracking number which brings back to the their whorehouse. Until this day I have no package, no money back. And very unhelpful service. Will have to speak to the Bank to redraw my money for them. Very upsetting
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