Organisation skills need improving. Leaving it up to customers to querie if items have been sent, prompting you to apologise, say it was sent 3 days prior, then email the incorrect shipping information is frustrating. Especially when you message them saying the links don't work to track your order, and they reply with 'it takes 2 days for the tracking number to become active' when in the previous email, they told you it was sent 3 days ago. Then you querie again and it takes them 2 days to finally get back to you. I understand, it's a small team, and they are under pressure, believe me, i get it, however, when it's 3 things in a row when dealing with the customer service side of things, it damages the company, and leaves a customer not wanting to have future dealings with said company. I'm annoyed, sorry gymdirect, but i don't know if i'll be tapping you on the shoulder for future gym fitouts and purchasing of equipment :(