Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

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“Amazing price and quality! Best gym equipment I’ve purchased online. Everything I needed to set up my home gym. Fast delivery.”

Gym Direct 5 star review on 30th May 2024

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Posted 1 year ago

Thank you so much for taking the time to rate Gym Direct with five stars! It's fantastic to know that we were able to provide you with everything you needed to set up your home gym. Thank you again for your support! Best regards, #GDTeam

Posted 1 year ago

“The website was easy to navigate. Items arrived on time and have been great to use.”

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Posted 1 month ago

Hi Paul, Thank you for the great feedback. We’re glad to hear the website was easy to navigate and that your items arrived on time. Even better to know they’ve been great to use. Thanks for choosing Gym Direct and for taking the time to share your experience. #GDTeam

Posted 3 weeks ago

“Nice product but deceptive advertising and marketing. The wall bars I bought were marked on the website as Gift Ready. It was a very unpleasant surprise to then receive a box containing 161 parts some of which weighed 8 or 9 kilos! You don't buy a car and expect a bin full of bits to be dumped on your driveway but that's how it felt. Attempts to phone were answered by texts promising a call which never came. Emails were ignored and I have had to go back to me credit card issuer for a refund. I have not received an invoice let alone any guarantee. All adds up to outrageous and shameful conduct in my book.”

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Posted 1 month ago

Hi Edward, We’re sorry you were unhappy with your experience, however we do need to clarify a few points for accuracy. The product you purchased is a commercial-grade, wall-mounted fitness unit. As stated on the product page, it is delivered flat packed for safe transport and requires assembly and wall installation onto a structurally sound surface. This is standard for equipment of this size, weight, and safety requirement. The term “Gift Ready” was used to indicate purchase availability and suitability as a gift item, not that the product would arrive pre assembled. We acknowledge this wording could have been interpreted differently and are reviewing it, but assembly requirements were disclosed within the product description and installation notes. Assembly and wall mounting are not included in delivery services, as clearly outlined. Installation costs and third-party labour arrangements are the responsibility of the purchaser, which is standard across the fitness equipment industry. Regarding communication, we acknowledge delays in response during a high-volume period. That said, invoice and warranty documentation are issued electronically at purchase and remain available. While we regret that your expectations were not met, the product supplied matches its specifications and listing details. We take feedback seriously and use it to improve clarity, but we also stand by the accuracy of our product information. #GDTeam.

Posted 4 weeks ago

“I have yet to receive my order. Very disappointed”

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Posted 1 month ago

“Ordering from Gym Direct has been frustrating and time-consuming. We placed our order on Nov. 15, but faced delays and missing items. Despite promises, we had to wait until today Dec. 12 and maybe even more weeks to discover it would take another weeks to receive the complete order. The slow and inadequate customer service made the process very very complicated. We expected a quick delivery, not a month-long wait.”

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Posted 1 month ago

Hi there, Thank you for sharing this feedback. We’re genuinely sorry for how frustrating and drawn out this experience felt for you. Placing an order in mid November and not receiving the full delivery by mid December is understandably disappointing, especially when expectations were for a quicker turnaround. We acknowledge that delays and missing items, combined with slower than expected communication, made the situation more complicated than it should have been. This period did coincide with our busiest time of year, including Black Friday and the lead up to the festive season, when carrier networks and warehouses experience heavy pressure. That context explains the delay, but it does not remove the frustration it caused, and we recognise that our communication should have been clearer and more consistent throughout. Your feedback has been noted and helps us improve how we manage order updates and customer support during peak periods. We appreciate you taking the time to raise this, even though the experience fell short of what you expected. #GDTeam

Posted 3 weeks ago

“Took too long to be delivered, well over the projected time.”

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Posted 1 month ago

Hi Jay, Thank you for your feedback. We understand delays are frustrating, especially when you’re keen to receive your order. Based on the delivery records, your order was processed in late November and delivered on 6 December via Direct Freight Express. This period fell during our busiest time of the year, including Black Friday and the peak festive shipping season, when carriers experience significantly higher volumes nationwide. While delivery did take longer than the initial estimate, the order was dispatched, tracked, and completed within the carrier’s operational timelines for that period. We appreciate your patience and your comment has been noted as we continue working to improve delivery forecasting during peak seasonal demand. Thank you for choosing Gym Direct. #GDTeam

Posted 3 weeks ago

“GymDirect....they're the best!”

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Posted 1 month ago

Hi David, Thank you for the kind words. We really appreciate the support and are glad you had a great experience with us. #GDTeam

Posted 3 weeks ago

“You have stated I picked this item up, but as per my conversation with Aaron, I have not picked this item up. I am still waiting for this and another 3 orders that I need to pick up”

Helpful Report

Posted 1 month ago

Hi Kirsty, Thank you for your patience, and we appreciate you following this up. To clarify, this item was incorrectly marked as dispatched on our side, which caused the confusion around collection. Because of this, you were not notified that it was ready for pickup, and it was not collected when you picked up part of your order. We’re sorry for the mix up. This has now been identified and corrected. We are following up to ensure this item, along with the other three orders you are waiting to collect, is properly tracked and that you are contacted as soon as everything is ready. Thank you for bearing with us while we sort this out. #GDTeam

Posted 3 weeks ago

“Items where due to arrive on Tuesday the 2nd. Still waiting. Checked the Tracking number and item was in my City ready for delivery on Tuesday the 2nd, now the 7th and items are in a completely different state. Not happy at all”

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Posted 1 month ago

Hi Darrell, We're really sorry for the delay and appreciate you bringing this to our attention. After checking the tracking, it appears there may have been an issue with the courier company, and we understand how frustrating this situation is. We will investigate this further with the carrier to find out exactly what happened and work towards getting your order to you as soon as possible. Please feel free to reply directly to this email or contact the Gym Direct team anytime. We're more than happy to help. #GDTeam

Posted 1 month ago

“Fast delivery Helpful advice”

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Posted 1 month ago

Hi Sam, Thank you for the great feedback. We’re glad to hear delivery was fast and that the advice you received was helpful. Thanks for choosing Gym Direct. #GDTeam

Posted 3 weeks ago

“Very happy with the delivery time and products!”

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Posted 2 months ago

Hi there, Thank you for your feedback. We’re happy to hear you were pleased with the delivery time and the products. Thanks for choosing Gym Direct. #GDTeam

Posted 3 weeks ago

“It was told to have shipment ready in 2 days (48Hrs) but shipped after 7+ days. Price was reasonable. Quality of the Multi Bench is average.”

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Posted 2 months ago

“Great piece of equipment for the price, very happy.”

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Posted 2 months ago

Hey Jarrod, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon!

Posted 2 months ago

“Pretty good”

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Posted 2 months ago

Hey Mike, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 months ago

“slow delivery”

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Posted 2 months ago

“Awesome service easy to deal with and great products. Delivered on time. I do recommend 👍”

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Posted 2 months ago

Hey Andimo, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 months ago

“Fantastic. Quality products. Quick delivery”

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Posted 2 months ago

Hey Peta, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 months ago

“I don't usually write reviews but these guys have done awesome by me with the product and delivery. Express delivery and 4 clamps with my barbell!”

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Posted 2 months ago

“Gym arrived in damaged condition, torn boxes and paint chip damage on the frame of the gym, it appeared that some of the cartons had been open and taped back up.”

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Posted 2 months ago

“Shipping wasn't the fastest but was okay. I haven't used or opened the packages as yet. They were packaged very unprofessionally and only just made it here in one piece. This needs dramatically improved.”

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Posted 2 months ago

“Very quick delivery and awesome after sales service 👍”

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Posted 2 months ago

Hey Terry, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 months ago

Gym Direct is rated 4.4 based on 1,847 reviews