Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,860 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing price and quality! Best gym equipment I’ve purchased online. Everything I needed to set up my home gym. Fast delivery.”

Gym Direct 5 star review on 30th May 2024

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Posted 1 year ago

Thank you so much for taking the time to rate Gym Direct with five stars! It's fantastic to know that we were able to provide you with everything you needed to set up your home gym. Thank you again for your support! Best regards, #GDTeam

Posted 1 year ago

“The team at Gym Direct were very helpful in sourcing a piece of equipment for me. They have a great range and service is second to none. They make things as easy as they should be - will deal with again!”

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Posted 2 hours ago

“I bought a 51kg bar bell set the bar you sent was 1inch and the plate were 2inch never going to work . I rang 9am Monday morning spoke to one of your reps told him what had happened. He was rude and hung up on me . So I will not recommend you or use your service again”

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Posted 2 days ago

“Very poor customer service/communication.”

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Posted 1 week ago

“Fast postage and response and I love the product. Even better than I thought it would be. Thank you!”

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Posted 1 week ago

“Prompt delivery with informative tracking Plastic body of upright bike had sustained a few cracks during shipment, which required repair, but hopefully won't adversely affect function.”

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Posted 1 week ago

“Aaron from Gym Direct was extremely helpful when I was choosing a bike and the communication each step of the way with the delivery was excellent. My bike was delivered to the door on the day that it was scheduled to arrive - I could not be happier with the service I received.”

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Posted 1 week ago

“Highly recommend using the tricep bar makes your triceps burn”

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Posted 1 week ago

“Placed and paid for the order - clearly you didn't have the stock to fill it - 3 items ordered still waiting for the last item - ;poor communication. Recieving emails like this when you haven't finished the deliver - I have already had to ask YOU where the order is and was told it was on back order - no idea when it will arrive. But I'm only the customer...”

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Posted 1 week ago

“Really good quality weights, will buy more when going up in weights.”

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Posted 1 week ago

“Hi - the order hasnt arrived and was shipped almost a month ago.”

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Posted 1 week ago

“Great product. Super fast postage. It actually arrived the next day. Small issue with a manufacturing fault was addressed quickly and a replacement part was sent out straight away. Highly recommended these guys 💪”

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Posted 1 week ago

“product received was clearly used with dirt, marks etc, and I have been trying to contact the seller via different methods but no one ever replied! Disappointed”

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Posted 1 week ago

“Great selection, prices delivery and very helpful staff.”

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Posted 1 week ago

“The website was easy to navigate. Items arrived on time and have been great to use.”

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Posted 2 months ago

Hi Paul, Thank you for the great feedback. We’re glad to hear the website was easy to navigate and that your items arrived on time. Even better to know they’ve been great to use. Thanks for choosing Gym Direct and for taking the time to share your experience. #GDTeam

Posted 2 months ago

“Nice product but deceptive advertising and marketing. The wall bars I bought were marked on the website as Gift Ready. It was a very unpleasant surprise to then receive a box containing 161 parts some of which weighed 8 or 9 kilos! You don't buy a car and expect a bin full of bits to be dumped on your driveway but that's how it felt. Attempts to phone were answered by texts promising a call which never came. Emails were ignored and I have had to go back to me credit card issuer for a refund. I have not received an invoice let alone any guarantee. All adds up to outrageous and shameful conduct in my book.”

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Posted 3 months ago

Hi Edward, We’re sorry you were unhappy with your experience, however we do need to clarify a few points for accuracy. The product you purchased is a commercial-grade, wall-mounted fitness unit. As stated on the product page, it is delivered flat packed for safe transport and requires assembly and wall installation onto a structurally sound surface. This is standard for equipment of this size, weight, and safety requirement. The term “Gift Ready” was used to indicate purchase availability and suitability as a gift item, not that the product would arrive pre assembled. We acknowledge this wording could have been interpreted differently and are reviewing it, but assembly requirements were disclosed within the product description and installation notes. Assembly and wall mounting are not included in delivery services, as clearly outlined. Installation costs and third-party labour arrangements are the responsibility of the purchaser, which is standard across the fitness equipment industry. Regarding communication, we acknowledge delays in response during a high-volume period. That said, invoice and warranty documentation are issued electronically at purchase and remain available. While we regret that your expectations were not met, the product supplied matches its specifications and listing details. We take feedback seriously and use it to improve clarity, but we also stand by the accuracy of our product information. #GDTeam.

Posted 2 months ago

“I have yet to receive my order. Very disappointed”

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Posted 3 months ago

“Ordering from Gym Direct has been frustrating and time-consuming. We placed our order on Nov. 15, but faced delays and missing items. Despite promises, we had to wait until today Dec. 12 and maybe even more weeks to discover it would take another weeks to receive the complete order. The slow and inadequate customer service made the process very very complicated. We expected a quick delivery, not a month-long wait.”

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Posted 3 months ago

Hi there, Thank you for sharing this feedback. We’re genuinely sorry for how frustrating and drawn out this experience felt for you. Placing an order in mid November and not receiving the full delivery by mid December is understandably disappointing, especially when expectations were for a quicker turnaround. We acknowledge that delays and missing items, combined with slower than expected communication, made the situation more complicated than it should have been. This period did coincide with our busiest time of year, including Black Friday and the lead up to the festive season, when carrier networks and warehouses experience heavy pressure. That context explains the delay, but it does not remove the frustration it caused, and we recognise that our communication should have been clearer and more consistent throughout. Your feedback has been noted and helps us improve how we manage order updates and customer support during peak periods. We appreciate you taking the time to raise this, even though the experience fell short of what you expected. #GDTeam

Posted 2 months ago

“Took too long to be delivered, well over the projected time.”

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Posted 3 months ago

Hi Jay, Thank you for your feedback. We understand delays are frustrating, especially when you’re keen to receive your order. Based on the delivery records, your order was processed in late November and delivered on 6 December via Direct Freight Express. This period fell during our busiest time of the year, including Black Friday and the peak festive shipping season, when carriers experience significantly higher volumes nationwide. While delivery did take longer than the initial estimate, the order was dispatched, tracked, and completed within the carrier’s operational timelines for that period. We appreciate your patience and your comment has been noted as we continue working to improve delivery forecasting during peak seasonal demand. Thank you for choosing Gym Direct. #GDTeam

Posted 2 months ago

“GymDirect....they're the best!”

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Posted 3 months ago

Hi David, Thank you for the kind words. We really appreciate the support and are glad you had a great experience with us. #GDTeam

Posted 2 months ago

“You have stated I picked this item up, but as per my conversation with Aaron, I have not picked this item up. I am still waiting for this and another 3 orders that I need to pick up”

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Posted 3 months ago

Hi Kirsty, Thank you for your patience, and we appreciate you following this up. To clarify, this item was incorrectly marked as dispatched on our side, which caused the confusion around collection. Because of this, you were not notified that it was ready for pickup, and it was not collected when you picked up part of your order. We’re sorry for the mix up. This has now been identified and corrected. We are following up to ensure this item, along with the other three orders you are waiting to collect, is properly tracked and that you are contacted as soon as everything is ready. Thank you for bearing with us while we sort this out. #GDTeam

Posted 2 months ago

Gym Direct is rated 4.4 based on 1,860 reviews