Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,846 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing price and quality! Best gym equipment I’ve purchased online. Everything I needed to set up my home gym. Fast delivery.”

Gym Direct 5 star review on 30th May 2024

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Gym Direct with five stars! It's fantastic to know that we were able to provide you with everything you needed to set up your home gym. Thank you again for your support! Best regards, #GDTeam

Posted 1 year ago

“Nice product but deceptive advertising and marketing. The wall bars I bought were marked on the website as Gift Ready. It was a very unpleasant surprise to then receive a box containing 161 parts some of which weighed 8 or 9 kilos! You don't buy a car and expect a bin full of bits to be dumped on your driveway but that's how it felt. Attempts to phone were answered by texts promising a call which never came. Emails were ignored and I have had to go back to me credit card issuer for a refund. I have not received an invoice let alone any guarantee. All adds up to outrageous and shameful conduct in my book.”

Helpful Report

Posted 4 days ago

“I have yet to receive my order. Very disappointed”

Helpful Report

Posted 1 week ago

“Ordering from Gym Direct has been frustrating and time-consuming. We placed our order on Nov. 15, but faced delays and missing items. Despite promises, we had to wait until today Dec. 12 and maybe even more weeks to discover it would take another weeks to receive the complete order. The slow and inadequate customer service made the process very very complicated. We expected a quick delivery, not a month-long wait.”

Helpful Report

Posted 1 week ago

“Took too long to be delivered, well over the projected time.”

Helpful Report

Posted 1 week ago

“GymDirect....they're the best!”

Helpful Report

Posted 1 week ago

“You have stated I picked this item up, but as per my conversation with Aaron, I have not picked this item up. I am still waiting for this and another 3 orders that I need to pick up”

Helpful Report

Posted 2 weeks ago

“Items where due to arrive on Tuesday the 2nd. Still waiting. Checked the Tracking number and item was in my City ready for delivery on Tuesday the 2nd, now the 7th and items are in a completely different state. Not happy at all”

Helpful Report

Posted 2 weeks ago

Hi Darrell, We're really sorry for the delay and appreciate you bringing this to our attention. After checking the tracking, it appears there may have been an issue with the courier company, and we understand how frustrating this situation is. We will investigate this further with the carrier to find out exactly what happened and work towards getting your order to you as soon as possible. Please feel free to reply directly to this email or contact the Gym Direct team anytime. We're more than happy to help. #GDTeam

Posted 2 weeks ago

“Fast delivery Helpful advice”

Helpful Report

Posted 2 weeks ago

“Very happy with the delivery time and products!”

Helpful Report

Posted 2 weeks ago

“It was told to have shipment ready in 2 days (48Hrs) but shipped after 7+ days. Price was reasonable. Quality of the Multi Bench is average.”

Helpful Report

Posted 3 weeks ago

“Great piece of equipment for the price, very happy.”

Helpful Report

Posted 3 weeks ago

Hey Jarrod, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon!

Posted 2 weeks ago

“Pretty good”

Helpful Report

Posted 3 weeks ago

Hey Mike, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 weeks ago

“slow delivery”

Helpful Report

Posted 3 weeks ago

“Awesome service easy to deal with and great products. Delivered on time. I do recommend 👍”

Helpful Report

Posted 3 weeks ago

Hey Andimo, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 weeks ago

“Fantastic. Quality products. Quick delivery”

Helpful Report

Posted 3 weeks ago

Hey Peta, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 weeks ago

“I don't usually write reviews but these guys have done awesome by me with the product and delivery. Express delivery and 4 clamps with my barbell!”

Helpful Report

Posted 3 weeks ago

“Gym arrived in damaged condition, torn boxes and paint chip damage on the frame of the gym, it appeared that some of the cartons had been open and taped back up.”

Helpful Report

Posted 4 weeks ago

“Shipping wasn't the fastest but was okay. I haven't used or opened the packages as yet. They were packaged very unprofessionally and only just made it here in one piece. This needs dramatically improved.”

Helpful Report

Posted 1 month ago

“Very quick delivery and awesome after sales service 👍”

Helpful Report

Posted 1 month ago

Hey Terry, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 weeks ago

“Smooth transaction.”

Helpful Report

Posted 1 month ago

Hey Jammar, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon

Posted 2 weeks ago

Gym Direct is rated 4.4 based on 1,846 reviews