Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased the Horizon T202 treadmill. Gym direct offered the best price including delivery that I could find online. Placing the order was a simple process and the product was delivered packaged in a wooden crate without any damage. Haven't stopped using the treadmill since delivery. Very good product.”

Helpful Report

Posted 5 months ago

Thank you for the 5 star rating of Gym Direct. We really appreciate your kind words for our products and services. We are delighted to know that you found our price to be the best one with free delivery for the Horizon T202 treadmill. We are glad to know that the product was delivered to you in perfect condition. We hope you will enjoy using this treadmill for a long time to come. Thanks again for the feedback.

Posted 4 months ago

“What I bought was of good quality and was one of the cheapest prices for that particular type of equipment. I always check them out when buying exercise equipment.”

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Posted 5 months ago

Thank you for your 5 star rating of Gym Direct! I'm glad to hear that the equipment you bought was of good quality and that you were able to find a good deal on it. I appreciate the feedback.

Posted 4 months ago

“Fast shipping, good quality, good discount on a pair of 15kg bumper plates. I'll buy more here and recommand. Also customer service very responsive”

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Posted 5 months ago

Thank you so much for your great 5 star rating of Gym Direct! We are so pleased that you enjoyed our fast shipping, good quality, and great discount on the 15kg bumper plates. We really appreciate your recommendation and we hope to see you soon for your next purchase!

Posted 4 months ago

“Amazing Service!! Highly recommend. Delivery made easy & fast.”

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Posted 5 months ago

Thank you so much Natalie for your amazing 5 star rating of Gym Direct! We're glad that you had an amazing experience with our services. We strive to provide our customers with the best delivery services possible, and we truly appreciate your kind words. Thank you for recommending us!

Posted 4 months ago

“Still waiting for items. Not happy. Due on 24 Oct, not here yet.”

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Posted 5 months ago

Hi Robyn, We understand the review and comment, due to the order being damaged during transit Direct Freight has returned it back to our warehouse which was yesterday afternoon and our warehouse team has already dispatched a new pair to you today, we do apologise for the confusion. Thank you. - Gym Direct

Posted 5 months ago

“I will give a 5-star review. This is because the package came within a few days of the order, and the packages were in good condition.”

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Posted 5 months ago

Thank you for your 5-star rating of Gym Direct. We appreciate you taking the time to comment on your experience. We are delighted to hear that your package arrived in such a timely manner and that the packaging was in great shape. We strive to provide the best customer service and we are glad you were satisfied. Thank you for being a loyal customer.

Posted 5 months ago

“No fuss quick delivery. Great quality equipment, at a good price. I'll definately use Gym Direct for my next gym equipment purchase. Thanks Gym Direct.”

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Posted 5 months ago

Thank you so much, Terence, for your 5 star rating! We really appreciate your positive feedback and your loyalty as a customer. We are delighted to know we have provided you with no fuss quick delivery and great quality equipment, at a good price. Thank you for choosing Gym Direct to fulfill your needs - we look forward to seeing you again soon.

Posted 5 months ago

“Super helpful in store staff. Great customer service.”

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Posted 5 months ago

Thank you so much for taking the time to leave a positive 5 star rating for Gym Direct! We are delighted that you found our store staff to be super helpful and our customer service to be great. We really appreciate your loyalty and look forward to seeing you in the store again soon!

Posted 5 months ago

“Quality product delivered interstate, ahead of expected time. Would definitely order from this website again.”

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Posted 5 months ago

Thank you so much, Dane, for your five-star rating of Gym Direct! We are thrilled to hear that you received a quality product, delivered interstate, ahead of the expected time. We hope you keep us in mind for your next order!

Posted 5 months ago

“Affordable, easy to purchase and the product worked as expected! Happy customer.”

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Posted 5 months ago

Thank you so much, Kate, for your 5 star rating! We're delighted that you found our Gym Direct products affordable, easy to purchase, and that they worked as expected. It's great to know that you're a happy customer!

Posted 5 months ago

“My dumbbell rack arrived very quickly (2 days) and in perfect condition. It's very strong and holds all of my weights. Everything is a lot tidier now - very happy!”

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Posted 5 months ago

Thank you for your five star review, Ann! We're so glad to hear that your dumbbell rack arrived quickly and in perfect condition. We're so thrilled that it's strong enough for all your weights and that you're now able to keep your space tidier. We're glad to have contributed to that!

Posted 5 months ago

“Very good and quick communication. My problem has been solved very efficiently in short time. I am very happy with the service has been provided to me. A very big thank you to all Gym Direct employees I came across!”

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Posted 5 months ago

Thank you so much for your kind words and your 5 star rating of Gym Direct! We really appreciate all of our loyal customers, and we're so glad to hear that your issue has been solved, and that your experience with us was a positive one. We really value your continued support, so thank you again!

Posted 5 months ago

“Competitive price. Regular updates from shipping company. Products are very good!”

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Posted 5 months ago

Thank you so much for your 5 star rating of Gym Direct! We are thrilled to hear that you were happy with the competitive price, regular updates from the shipping company, and the quality products!

Posted 5 months ago

“Prompt delivery and items well packaged. We had one not arrived but staff quickly rectified this.”

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Posted 6 months ago

“Have bought a few thing now from gym direct and have been very happy with the equipment and very fast postage!!”

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Posted 6 months ago

Thank you so much for your 5 star rating, Mark! We are delighted to hear that you have been happy with the equipment and the speed of the postage from Gym Direct. Your positive feedback means a lot to us and we are so glad that you are happy with your purchases.

Posted 5 months ago

“After making an order with Gym direct I was really impressed that they contacted me to make sure my items were correct as it didn’t match the weight bar I ordered. After correcting the issue it took 6 weeks for my order to arrive. After contacting the team twice!!! Finally after I contacted them a final time they sent my item and it arrived the next day. Even though they had mentioned there was a problem on their end. No apology or anything was received. Pretty disappointed”

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Posted 6 months ago

“When I reported a tear in one of my gym mats that I ordered, Chris was understanding and concerned. He dispatched a new, replacement mat that day. That was a good experience. I know that I can get this kind of service in the future at Gym Direct. (Please don't publish review on the Web. I value my privacy.)”

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Posted 6 months ago

Thank you so much, Erick, for your 5-star rating of Gym Direct. We truly appreciate your business and feedback. We are so glad that Chris was able to assist you with a replacement mat and we are committed to excellent customer service. We look forward to helping you with any future purchases at Gym Direct.

Posted 5 months ago

“Great products and quick delivery.”

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Posted 6 months ago

Thank you so much for your 5 star rating of Gym Direct! We are so glad to hear that you have had great experiences with our products and quick delivery. We really appreciate your loyalty and for taking the time to provide feedback.

Posted 5 months ago

“Great product for a great price.”

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Posted 6 months ago

Thank you for giving Gym Direct a 5 star rating! We're so happy to hear you enjoyed using our product at such a great price!

Posted 5 months ago

“The equipment has always been high quality at a good price. Each time I have picked up equipment from their warehouse I have been served by the same lady and she is always really friendly and helpful.”

Helpful Report

Posted 6 months ago

Thank you so much for your 5-star rating of Gym Direct! We appreciate your loyalty and are so glad you've had positive experiences with us. You're right, the equipment has always been high quality at a good price, and it's great to hear that you've had consistent interactions with the same friendly and helpful lady each time you've been in! Thank you for your support!

Posted 5 months ago

Gym Direct is rated 4.4 based on 1,489 reviews