Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products at a reasonable price. Customer service was also great as they response really fast to your enquiries. Very satisfied with both the product and service and will buy from them again whenever I need more equipments.”

Gym Direct 5 star review on 7th September 2023

Helpful Report

Posted 7 months ago

Thank you Suk for your wonderful 5-star rating of Gym Direct. We are thrilled to hear you found our products very good at a reasonable price. We are also delighted to know that our customer service was great and responded quickly to your inquiries. We are glad that you were satisfied with both the product and service and look forward to having you shop with us whenever you need more equipment.

Posted 7 months ago

“Tricep rope is a Good quality piece of kit thank you”

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Posted 7 months ago

Thank you so much for taking the time to write a 5-star review of Gym Direct! We're thrilled to hear that you liked the tricep rope- it's a great quality piece of kit! Thank you.

Posted 7 months ago

“Mat was very thin and inferior to existing ones we have. Dumbbell rack spacing is too close to individually take out hex weights without removing the weights above and below. Too much hassle to try and send back”

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Posted 7 months ago

“I have purchased many items from Gym Direct, most recently a heavy punching bag. Order arrived very quickly and the team at Gym Direct stayed in contact during the delivery process. Very good experience.”

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Posted 7 months ago

Thank you so much Linton for your 5 star rating of Gym Direct! We really appreciate your loyalty as a customer and are thrilled that you have had such a positive experience with our product and delivery service. We are delighted that you were able to purchase a heavy punching bag from us and that your order arrived so quickly. Your feedback is very important to us, so thank you again for taking the time to leave a review.

Posted 7 months ago

“So far it has been great doing business. Easy to order and delivery has been very acceptable. Keep it up!”

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Posted 7 months ago

Thank you so much, Howard, for your positive 5 star rating of Gym Direct! We really appreciate your loyalty and feedback; it is great to hear that our products and services have been satisfactory so far. We look forward to continuing to serve you in the future!

Posted 7 months ago

“Fantastic company! Excellent customer service, efficient process and deliveries. Belinda was very helpful in solving problem with a missing product from my last order. Thank you for the amazing support!”

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Posted 7 months ago

Thank you so much for the amazing 5 star rating, Oleg! We really appreciate your loyalty and are glad to hear that Belinda provided such great customer service to help you out with your last order. We hope to continue providing excellent customer service in the future!

Posted 7 months ago

“Great service”

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Posted 7 months ago

Thank you Shaun for your 5 star rating of Gym Direct! We really appreciate your loyalty and are delighted that you had a great service experience with us. We truly value your feedback and are grateful for your support.

Posted 7 months ago

“product came quickly with no dramas. good quality dumbbells!”

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Posted 8 months ago

Thank you so much for your 5 star review of Gym Direct! We're so excited to hear that your product arrived quickly with no dramas and is of good quality! We really appreciate your support!

Posted 7 months ago

“Great range of products, competitive prices and fast shipping.”

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Posted 8 months ago

Thank you so much for your 5 star rating of Gym Direct, Scott! We really appreciate your kind words and are glad you enjoyed the great range of products, competitive prices, and fast shipping that we offer!

Posted 7 months ago

“It’s great product and my boys liked the quality of the dumbbells. Great customer service.”

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Posted 8 months ago

Thank you so much for your 5 star rating of Gym Direct! We are so happy to hear that it's a great product and your boys liked the quality of the dumbbells. We also appreciate your kind words on our customer service. We truly value your feedback!

Posted 7 months ago

“Delivery was fast. Ordered on Friday and had the first delivery on Monday. Messaged the team about the second delivery and they responded really quickly and knew exactly where the next shipment was. Love the gear. It's exactly as described on the site. The home gym has a lot of sweet new gear.”

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Posted 8 months ago

Thank you for your 5 star rating of Gym Direct. We're glad to hear that you love the gear and that it's exactly as described online. Excellent that your order was delivered so quickly, too! We're delighted that our team was so responsive in answering your questions regarding the second delivery. We acknowledge your appreciation of the sweet new home gym equipment and hope to continue to provide outstanding service in the future.

Posted 8 months ago

“Quality product, fast and afforable delivery. Ill be shopping again.”

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Posted 8 months ago

Thank you for your 5 star rating of Gym Direct! We are pleased that you are satisfied with our quality product, fast and affordable delivery. We hope to see you shopping with us again soon!

Posted 8 months ago

“Always great service and once order was packed only took 2 days to arrive”

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Posted 8 months ago

Thanks so much for the 5-star rating of Gym Direct, David! We are so pleased to hear that you find our always great service and fast delivery times useful and convenient. We appreciate your loyalty and are glad that we could provide you with another positive experience.

Posted 8 months ago

“Service was a awesome thanks 👍”

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Posted 8 months ago

Thank you so much for your 5-star rating of Gym Direct, Scott! We are thrilled to hear that our service was a great experience for you and we truly appreciate your kind words. Thank you again for recommending us 👍

Posted 8 months ago

“Arrived in a few days on the Central Coast - a bench, number plates and hex dumbbells. Really happy with the purchase, thanks Gym Direct. 💪🏼💪🏼💪🏼”

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Posted 8 months ago

Thanks so much, Kurt, for your 5-star rating of Gym Direct! We're so pleased to hear that you're really happy with your purchase from us. Thank you for being a valued customer – we look forward to serving you again soon!

Posted 8 months ago

“Once again another great experience. Super happy with the price and quality and delivery is fast”

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Posted 8 months ago

Thank you so much for the 5 star rating and for being a loyal customer! We're delighted that you had another great experience with Gym Direct. We truly appreciate your kind words about the price, quality, and fast delivery. We look forward to having you as a satisfied customer again soon!

Posted 8 months ago

“Great service ..good delivered in a timely fashion ..and the quality is excellent.”

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Posted 8 months ago

Thank you Iupati for your 5 star rating of Gym Direct! We really appreciate your kind words and loyalty. We strive to provide great service, timely delivery, and excellent quality and we're delighted to hear that we have achieved this for you. We look forward to continuing to serve you.

Posted 8 months ago

“The equipment was delivered within days of order. Great instructions with smiths machine. (Haven’t put the cable machine together yet). Great job guys and great equipment”

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Posted 8 months ago

Thank you, David, for your 5 star rating of Gym Direct! We are so happy to hear that the delivery service was fast and that the instructions were clear. It's great to hear that you haven't had any problems putting the equipment together so far. Thanks again for your review and we look forward to hearing more from you in the future!

Posted 8 months ago

“I have been buying gym equipment from Gym Direct for my gym PTC HQ since 2009. It is a powerlifting gym where everyone trains heavy. I still have every piece, zero issues, 14 years later. Thank you Gym Direct.”

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Posted 8 months ago

Thank you so much for your positive review and for being a loyal customer to Gym Direct! We truly appreciate your support over the past 14 years, and we are so glad to hear that you have had zero issues with any of the pieces of equipment you bought from us. - Gym Direct

Posted 8 months ago

“Muscle Motion SM1002P Smith Machine + Plate Loaded High Low Pulley I researched a fair bit before purchasing this machine and can confidently say that this is a great value machine. It's sturdy and well-built. For the money, you can't go wrong.”

Helpful Report

Posted 8 months ago

Thank you, John, for your 5 star rating of Gym Direct! We're delighted to know that you found the Muscle Motion SM1002P Smith Machine + Plate Loaded High Low Pulley to be a great value machine and to have met other expectations you had for it. We really appreciate you taking the time to let us know about your experience.

Posted 8 months ago

Gym Direct is rated 4.4 based on 1,489 reviews