Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.38

4.4 Rating 1,489 Reviews

83 %

of reviewers recommend Gym Direct

4.4

Based on 1,489 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 1 star review on 2nd February 2024

Andrea Fuentes To****

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with and every transaction is super fast. As someone who wants my product asap Iove the fact that I have the option to collect from their warehouse (which is around the corner from my work) and if in stock I can pick up most products same day :)”

Helpful Report

Posted 10 months ago

Thank you so much for your 5-star rating, Basil! We truly appreciate your loyalty. It's great to hear that you have had such a positive experience with us, especially that your transactions are super fast. Collecting your product from our warehouse must be so convenient for you and we are thrilled that you have been able to pick up most of your products that same day! We look forward to being of service to you again in the future. -GD

Posted 9 months ago

“Everything is great”

Helpful Report

Posted 10 months ago

Thank you so much Kane for giving Gym Direct a 5-star rating! We are delighted to hear that everything is great for you and that you have enjoyed being a returning customer. Your positive feedback means the world to us! -GD

Posted 9 months ago

“Quick and efficient!”

Helpful Report

Posted 10 months ago

Thank you so much for rating Gym Direct at 5 stars! We really appreciate it. We're glad that you found the process quick and efficient too. We'll keep working hard to give a great service. Thanks again! - GD

Posted 9 months ago

“Amazing product! Good quality Came on time”

Helpful Report

Posted 10 months ago

Thank you so much for your 5 star rating of Gym Direct! We are delighted to hear that the product was amazing and that you were satisfied with its quality and timely delivery. We will continue to strive for excellence in our products and services. - GD

Posted 9 months ago

“Thank you heaps. Great site to pick from excellent shipping times also. Definitely deal with again.”

Helpful Report

Posted 10 months ago

Thank you so much, David, for your awesome five-star rating of Gym Direct. We really appreciate your support! We're thrilled that you had a good experience with us, from the huge selection of products to the speedy shipping times. We look forward to doing business with you again in the future! - GD

Posted 9 months ago

“I purchased plastic collars for my pump bar because the original ones would not fit properly. The service was good and the order was dispatched quickly but the product was on sale for $10 and the postage for a less than1 kg parcel was $17 which is ridiculous. Unfortunately I couldn’t find the same size collar anywhere else and had no choice.”

Helpful Report

Posted 10 months ago

“Dumbells came quickly, easy to use website.”

Helpful Report

Posted 10 months ago

Thank you so much for your 5-star rating of Gym Direct, Matthew, we really appreciate it! We're so glad that you found our dumbells to come quickly and that the website was easy to use. We're also really grateful for your loyalty! - GD

Posted 9 months ago

“The service at Gym Direct is amazing. Very helpful and know their stuff. Plus orders are turned around quickly,”

Helpful Report

Posted 10 months ago

Thank you so much for the 5 star rating, Ross! We are so pleased to hear that you're finding our service at Gym Direct so amazing and helpful. It's wonderful to hear that you got your orders turned around quickly! We really appreciate your loyalty and thank you for being a repeating customer. - GD

Posted 9 months ago

“The item was in stock and ready for pick up the same day.”

Gym Direct 5 star review on 27th June 2023

Helpful Report

Posted 10 months ago

Thank you Vadim for your 5 star rating of Gym Direct! We are delighted that the item was in stock and ready for pick up the same day. We are thankful to have such a loyal customer like you, and we look forward to providing more fitness products in the future. - GD

Posted 9 months ago

“Unbelievable customer service, exceeded all expectations”

Helpful Report

Posted 10 months ago

Thank you so much, Grant, for the 5 star rating of Gym Direct! We are so grateful for your kind words about our "unbelievable customer service" and are glad that we exceeded your expectations. We look forward to continuing to serve you with quality customer service! - GD

Posted 9 months ago

“The team were so helpful, calling me when I’d accidentally ordered mismatching equipment and sorting it out straight away. Everything went so smoothly and I had everything in about 4 days!”

Helpful Report

Posted 10 months ago

Thank you so much for your 5 star rating of Gym Direct! We are extremely grateful that you took the time to share your positive experience! It especially means a lot to us when returning customers such as yourself continue to help support us. We appreciate you mentioning how helpful our team was with your order. We're delighted that everything arrived in just 4 days. Thank you for your continued support! - GD

Posted 9 months ago

“Awesome customer service”

Helpful Report

Posted 10 months ago

“pleased with the exercise equipment I have got there, they are close so I save the costs of delivery, cheaper than alternative places for most of what I need.”

Gym Direct 5 star review on 18th June 2023

Helpful Report

Posted 10 months ago

“my order only came in three days !! love the pink kettlebell”

Helpful Report

Posted 10 months ago

“The kick shield was of very good quality build and was delivered very quickly. V happy”

Helpful Report

Posted 10 months ago

“Great service , quick delivery . Would be great if the competition bumper plates were available more I only could get the 25kg that were in stock , the rest were out of stock and they always seem to be out of stock”

Helpful Report

Posted 10 months ago

“Hi I brought a Muscle Motion 15kg Olympic bar and am very happy with the product. The bar has light knurling which means it doesn't rip your hands up when using but still has fantastic grip. It's also beautiful balanced with great bearings on the ends where you load up the weight plates. Gym direct were efficient and greatly to deal with.”

Helpful Report

Posted 10 months ago

Thank you so much for your 5 star rating of Gym Direct, Mark! It's great to know that you're satisfied with the Muscle Motion 15kg Olympic bar and are delighted with its light knurling and balanced design. We really appreciate that you've chosen to become a returning customer. Thank you for your trust in us and we hope to see you again soon! - GD

Posted 10 months ago

“Delivery and installation were fantastic, they worked with me to organise a convenient time and delivered everything at once. installation took less than 3 hours for a multifunction machine. Gave advice on maintenance. Great experience, would recommend, very competitive pricing.”

Helpful Report

Posted 11 months ago

Thank you so much Alexander for your 5 star rating of Gym Direct! We appreciate your continued support in being a repeat customer. We are delighted to know that our delivery and installation was fantastic, convenient, and quick. We are grateful for your kind words on our maintenance advice, and it is fantastic to know that you had a great experience! We look forward to serving you again in the future.

Posted 11 months ago

“Yep pro service , excellent products”

Helpful Report

Posted 11 months ago

Thank you so much, Troy, for your 5 star rating of Gym Direct. We truly appreciate your loyalty and are so pleased to hear that you found our product and service to be both top-notch. We look forward to serving you in the future!

Posted 11 months ago

“Really great service. One of my dumbbells was missing. It was clear it feel through the box that it arrived in. I sent an email and photo and the team sent a new one. Thanks for being prompt and professional.”

Helpful Report

Posted 11 months ago

Thank you so much for your generous 5-star rating of Gym Direct and for your extremely kind words. We are really grateful for all the customers that we've been able to serve and we understand just how important it is to address any issues that may arise promptly and in a professional manner. Thank you once again for your positive feedback and we look forward to continuing to provide you with an exceptional service.

Posted 11 months ago

Gym Direct is rated 4.4 based on 1,489 reviews