Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,763 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gym mats arrived promptly seem good quality but they don't measure what they say they do, they are 99cm not 100cm normally it may not matter but I built my gym to accommodate mats that measure 100cm, over 10 meters this has put my floor out. I'm not really happy about this.”

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Posted 2 weeks ago

“Good product and a good price. Many SMS messages about my cart, my order, do I have questions, etc. When I replied with a question, no answers. When my order was 5 days overdue from the delivery date, no answers. Still none. The order has been delivered now, and now multiple messages about doing surveys for GD. Request more replying to customers and less automated spam please folks. Thanks, Mark”

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Posted 1 month ago

Hi Mark, Thanks so much for sharing your experience. I’m really sorry this happened. I completely understand how frustrating it must have been to get so many automated messages without any real help when you needed it most, especially while your order was delayed. You deserved a proper response and support. The issue was that the person assigned to your messages had to take emergency leave, and unfortunately, your inquiries weren’t picked up by someone else in time. I know that’s not acceptable, and I’m sorry you were left feeling ignored. We’re already working on fixing this so any future messages don’t fall through the cracks if someone is away. I appreciate you taking the time to let us know, and for your patience through it all. If there’s anything else you’d like to share or if you still have questions, please reply here and I’ll personally make sure you’re looked after. Thank you again, Mark.

Posted 1 month ago

“The weights are really great however the freight company utilised another freight service out here who is less than acceptable. Rather than getting my items on the 11th June they waited another 6 days before delivering my items. I would have given 5 stars if you had utilised a reliable freight company who ensures that our items get to us, and who don't use LAKARA FREIGHT SERVICE Goondiwindi who are less than useless.”

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Posted 1 month ago

“Ordered my prone row in early January which it said it was in stock and could ship. It only just arrived in late May, the wrong colour (grey instead of black) and no instructions in the kit. I also had to keep chasing them for an eta. The quality of the product is good though”

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Posted 2 months ago

“Unfortunately my items were packaged poorly and were scratched up when they arrived. They’re still functional but it is disappointing when you have paid a few hundred dollars for something you plan to keep forever.”

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Posted 2 months ago

“2 weeks and we have not received the equipment and has zero updates on the location. It was a a facility an hour away then disappeared without a single update. We also never received an estimated delivery time when it order was originally sent. Apart from the shipping problems my partner has ordered from you before and received his weight plates within the week and they have been AMAZING. 4 years old now and still like new despite being thrown about the home gym”

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Posted 3 months ago

“I'm having trouble putting it together on my own. Need more than 1 person to align it.”

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Posted 3 months ago

“Disappointed. I emailed sales@Gym Direct on 11/02/25, but there has been no response to date.”

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Posted 5 months ago

“Took ages to arrive , when it finally did arrive the excercise matt was great thickness for back support , but was too narrow compared to my last one.”

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Posted 6 months ago

Dear Ian, Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and that the exercise mat didn’t meet your expectations in terms of size. We understand how important it is to have the right fit for your needs. Please give us a call at 1300 488 866, and we’d be happy to assist you further with a solution or provide guidance on other options. We appreciate your patience and hope to resolve this to your satisfaction.

Posted 5 months ago

“I have the muscle motion barbell holder and am very happy with it The leg extension not so much Padding on the shin when extending to thin a little bit more spent on design would have gome a long way Also should be adjustable I'm 6 foot which is pretty average and it doesn't align properly Not overly happy to be honest I realise it's for home use but still could and should be better for money spent”

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Posted 8 months ago

“close by and freindly staff”

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Posted 8 months ago

“Have not received item as yet regards Phillip Glover”

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Posted 1 year ago

“The equipment that was available was good, but multiple items were out of stock and pending availability. Which is annoying as if I purchase those via Gymdirect when they get stock, I will have to pay for multiple deliveries.”

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Posted 1 year ago

“Truthfully I wasn't that impressed. I had 1 missed call from Gym direct. I called back within 30 minutes and the gentleman I spoke to had no idea why they called. I then received multiple calls the next day to discuss an issue with the product I purchased. It would have been ideal to sort it out during the initial call back. I also need to return a product. The team took several days to respond and just said ship it back for a refund. Although I asked for a product swap. I get it, but overall the customer experience hasn't been what I'd expect.”

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Posted 2 years ago

“I purchased plastic collars for my pump bar because the original ones would not fit properly. The service was good and the order was dispatched quickly but the product was on sale for $10 and the postage for a less than1 kg parcel was $17 which is ridiculous. Unfortunately I couldn’t find the same size collar anywhere else and had no choice.”

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Posted 2 years ago

“Order still hasn’t arrived”

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Posted 2 years ago

Hi Ally, Thank you for taking the time to leave a review. I'm sorry to hear that your order has yet to arrive. Can you please reach out to our customer service team at sales@gymdirect.com.au? They would be more than happy to help get this sorted out for you. Thank you, Gym Direct

Posted 2 years ago

“Great service. However product missing a bolt”

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Posted 2 years ago

Hi Amanda, thanks for your review. I'm sorry to hear that you're missing a bolt from your product. Can you please reach out to us at sales@gymdirect.com.au with your order number and we'll get that sorted for you right away. Thanks! - GD

Posted 2 years ago

“Bit disappointed my order was cancelled due to stock levels. The refund was done immediately though.”

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Posted 3 years ago

Hi Jessie, Thanks for your review. I'm sorry to hear that you were disappointed when your order was canceled. Our team works hard to ensure that we have accurate stock levels so that this doesn't happen, but sometimes there are unforeseen circumstances. I'm glad to see that our team handled the cancellation quickly and issued a refund immediately. We hope you'll give us another chance in the future.

Posted 3 years ago

“I received what I ordered and the price was good but delivery was too slow. It was several days before the items where packed by the warehouse and the warehouse is only 1 hour drive from my house!”

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Posted 3 years ago

“Hi, All the stuff I have brought is excellent, just find the delivery time is way too long.”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,763 reviews